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SAP Customer Service

3 months ago

Bengaluru, Karnataka, India Quess Full time
About Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified – a testament to our excellent culture, people, and processes." About Company Roles and Responsibility

Job Title: SAP Customer Service

Experience:3-5 Years

NoticePeriod: Immediate to 15 days

Location: Bangalore

JD:

Responsibilities:

·Implement and configure SAP CustomerService Contract Management functionalities for managing service contracts,agreements, and SLAs.

·Define contract templates, pricingstructures, renewal processes, and service level terms within SAP CS module.

·Design and manage the businesssolution portfolio within SAP Customer Service to align with customer needs andbusiness objectives.

·Analyze market trends, customerrequirements, and competitor offerings to enhance the service portfolio.

·Configure SAP Service OrderManagement for creating, processing, and tracking service orders, work orders,and service requests.

·Define service workflows, assignresources, schedule tasks, and monitor order status and progress.

·Implement SAP Service RequestManagement functionalities for handling customer service requests, inquiries,and complaints.

·Develop service request workflows,automate escalations, and ensure timely resolution of customer issues.

·Configure SAP Service Billing modulefor invoicing, billing, and revenue recognition related to service contracts,orders, and activities.

·Integrate billing processes withfinancial systems, tax calculations, and payment gateways.

·Enhance customer engagement andsatisfaction through SAP Customer Service functionalities such as customerportals, self-service options, and communication channels.

·Analyze customer feedback, conductsurveys, and implement improvements based on customer insights.