Office Operations Specialist

3 weeks ago

Bengaluru, Karnataka, India AXA Group Full time

Office Operations Specialist

India, Poland

AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics).

As an Office Operations Specialist within the Digital Factory Office, you will play a pivotal role in enabling smooth delivery and operations of the Digital Factory across several areas. You will report to the Digital Factory Office lead who is part of the Digital Factory Leadership team. Your responsibilities will encompass strategic support of leadership, operations and governance reporting, marketing and communications support, release management and service transition support. This position requires a proactive individual with excellent coordination, communication, and organizational skills.

DISCOVER your opportunity

What will your essential responsibilities include?

Strategic Support and Senior Stakeholder Management

· Support the Digital Factory Office Lead, Head of Digital Factory and Delivery Leads with strategic oversight of the Digital Factory

· Coordinate and curate content for senior leadership meetings, strategic planning, and governance

· Assist Digital Factory Leadership with internal coordination between key functions (within and outside of Ops & Tech) and strategic programs

Operations and Governance

· Coordinate agile product squads and ensure timely and high-quality operational delivery reporting (e.g. Sprint Reports)

· Update and maintain performance tracking of Digital Factory (KPI Cockpit) for Digital Factory Leadership and extended executive audience

· Ensure PMO requirements are met (program status reporting, risk reporting for audit purposes, other governance controls) in a timely manner and in right quality

· Assist the Digital Factory Office Lean in implementing SAFe agile principles and Lean Portfolio Management practices

Marketing and Communications

· Act as a primry point of contact for Global Technology related to Digital Factory

· Support Digital Factory Office Lead with content curation and management for Digital Factory internal program related communications

Release Management, Service Transition & Support

· Coordinate release management activities for Digital Factory as per AXA XL's Scaled Agile Delivery Model to ensure smooth and timely deployments

· Collaborate with agile product squads to plan and execute service transitions and coordinate production support

SHARE your talent

We're looking for someone who has these abilities and skills:

· Demonstrable experience working in context of program management of large digital business and technology-led transformations, (ideally in agile environment)

· Knowledge of scaled agile methodologies (SAFe certification is desirable), program and transformation management, corporate governance and operations, RAIDs management, KPI tracking, release management and support

· Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.

· Adept at C-level storytelling and dynamic presentation

· Experienced in interacting with C-level and senior stakeholders on a regular basis

· Flexibility and adaptability to handle changing priorities.

· Strategic thinking, problem-solving skills and a proactive attitude towards addressing challenges.

· Familiarity with agile tools and software, such as JIRA, Planview and Confluence

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.".

· Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.

· Water: We're developing water resilience where it is — and will be — needed most.

· Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.

· Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs.

For more information, please see the Corporate Responsibility section on our website

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