E2E Documentation Specialist

4 weeks ago

Bengaluru, Karnataka, India ABB Full time
E2E Documentation SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as E2E Documentation Specialist at global grade 15 and reporting to HR Junior Team Lead, based in Bangalore, India. In this role you will be primarily responsible for performing day-to-day HR transactions for one or several assigned service lines or country(ies), while also managing complex and escalated tasks. Ensuring a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. Supporting the globally set standards for HR operations and ensuring that the respective business processes in an HR operations front office or hub adhere to the local legal and regulatory requirements. This is a limited duration position, until end of May 2025

Your responsibilities
  • Working independently to create the step-by-step standard operating procedures for HR operational services processes, based on existing recordings of the process step
  • Ensuring that SOP's are compliant with the respective drafting standards and describe the process accordingly to the process maps
  • Identifying gaps or further clarifications needed in process maps and updating the SOPs accordingly
  • Collaborating with the local country teams, hub teams and global service line leads to drive updates and sign-offs of the prepared documentation
  • Communicating documentation status to management and team members
Your background
  • Bachelor's or Master degree in any stream
  • Minimum 3 to 4 years of work experience in creating process documentation
  • Knowledge on process maps creation and respective standards
  • Very good verbal and written communication skills in English
  • Strong analytical thinking and problem-solving skills
  • Successful at managing multiple priorities and tasks
  • Ability to prioritize tasks and to keep deadlines
More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: on site #LI-onsite

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