Operations Client Service

2 weeks ago

Hyderabad, Telangana, India State Street Full time

Job Description

Who we are looking for:

This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting's.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

The responsibilities of this role will include, but will not be limited to:

  • Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve.
  • Provide support during US market hours, should be comfortable with Night Shift.
  • Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
  • Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted are addressed.
  • Assists with compliance reviews, controls, and audits as appropriate.
  • Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
  • Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
  • Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines.

What we value:

These skills will help you succeed in this role:

  • Client focus:– Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
  • Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
  • Performance Focus: Provide excellent service to clients through a results-oriented mindset
  • Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.
  • Shift Timing: 6:30 – 3:30 IST
  • Work Location: Bangalore

Education & Preferred Qualifications:

  • 1-3+ years' experience in Custody & Accounting – Should be well versed with financial instruments.
  • Bachelor's Degree in Finance, Accountancy or Business-related degree.
  • Former Client service experience would be an advantage.
  • MBA/CFA accreditation would be an advantage.
  • Very good working knowledge of Excel.
  • Excellent English skills.
  • Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high quality output
  • Must be highly organized with strong attention to detail

Secondary Skills (Good to Have)

  • Advance MS Office
  • Analytical Skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the "Apply" button below.

  • Client Data Specialist

    4 weeks ago

    Hyderabad, Telangana, India Parexel Full time

    Assist Client Technology Partners in solving customer data transfer issues. Contribute to the identification and resolution of assigned client data issues. Key Accountabilities:Accountability:TechnologyUnderstand the standard and client-specific clinical technology data flows. QualityOperate within the corporate quality guidelines assigned to you. Issue...

  • SplashBI - Director - IT Service Delivery

    3 weeks ago

    Hyderabad, Telangana, India SplashBI Full time

    Job Description :The Professional Services Director has a frontline management role with two primary responsibilities: 1. Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. 2. Performance Management -...

  • Junior Operations Associate Fresher Job

    2 weeks ago

    Hyderabad, Telangana, India Yes Madam Full time

    About the job:As a Junior Operations Associate at Yes Madam, you will have the opportunity to work in a dynamic and fast-paced environment where your skills in MS Office, English Proficiency (Spoken and Written), Telugu Proficiency (Spoken), and Hindi Proficiency (Spoken) will be put to good use. Key responsibilities:Assist in daily operational tasks such as...

  • Service Delivery Manager:-FinCrime/ AML/KYC

    4 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Service Delivery Manager - HyderabadQualification:Bachelors in Commerce/Masters in Business Administration/ M.ComCertifications – Any FinCrime PreferableResponsibility:10+ years of experience working knowledge of AML/ KYC cases – Customer Due – diligence, Account activity reviews, KYC On-boarding and other related activity.Expertise And...

  • Looking for Customer Service Operations Manager at Hyderabad, Telangana, India

    6 days ago

    Hyderabad, Telangana, India DAZN Full time

    Disrupting an industry isn't easy DAZN is playing more hours of live sports than any other company anywhere in the worldAs we bring new ideas to market and evolve our product, it's essential that we execute to a high standard in Customer Services and evolve our model in service to look after our fans.This is a senior role and requires interaction with a...

  • Operations Executive

    3 weeks ago

    Hyderabad, Telangana, India Apollo Hospitals, Swaasa Jobs Full time

    Job Requirements Job Title: Operations ExecutiveHospital: Apollo HospitalsLocation: HyderabadResponsibilities:Analyze business operations, and recommend solutions to improve efficiency and productivity.Independently responsible for Conducting primary and Secondary Market Research and competitor analysis.Gather and analyze data from various sources, identify...

  • Associate Manager, IT Operations

    4 weeks ago

    Hyderabad, Telangana, India Parexel Full time

    Job DescriptionThis role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, with ITSD & NOC best practices. Should be flexible and willing to work in rotational shift. The ideal candidate will be assertive, efficient, and capable of working with multiple clients in a fast-paced...

  • Salesforce Consultant

    10 hours ago

    Hyderabad, Telangana, India Aapico Steps Full time

    Job Description :Aapico Steps is seeking a passionate and experienced Salesforce Consultant to join our growing team! In this role, you will play a pivotal role in helping our clients leverage the power of Salesforce to optimize their sales operations, enhance customer relationships, and achieve significant business growth.Responsibilities :- Collaborate...

  • Operations Leader

    7 days ago

    Hyderabad, Telangana, India Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...

  • Financing Solutions Operations

    6 days ago

    Hyderabad, Telangana, India State Street Full time

    Job DescriptionWho we are looking forAn experienced operation manager for the SSGM India COO organization with a proven record of managing processes and large teams in the area of securities lending, mark to market, SBL, Corporate actions, Settlements of FI or Equity and Collateral management.Why this role is important to usThe team you will be joining is a...

  • Data Entry Operator

    4 weeks ago

    Hyderabad, Telangana, India Nipoon Services Full time

    Job Requirements Job Title: Data Entry Operator (DEO)Company Name: Nipoon ServicesLocation: Hyderabad, TelanganaSalary: ₹10,000 per monthEmployment Type: Full-timeJob Description:Nipoon Services, a prestigious Government client, is urgently recruiting 50+ Data Entry Operators for various locations in Hyderabad. We are seeking individuals with intermediate...

  • Customer Service/Customer Support Internship

    4 weeks ago

    Hyderabad, Telangana, India Edze Soft Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Product demo: This would include demonstrating the features and functionalities of the Sales CRM system to the clients, answering their queries, and explaining how it can help meet their business needs2. Lead collection activities: Assisting with lead collection activities to help...

  • Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Mgr - O2CQualification:Post Graduate (preferably MBA)Responsibility:Business/ Customer:• Deliver on Financial goals for the business • Manage customer relationships through regular communication with clients through weekly/ monthly reviews. • Discuss operational issues and Critical to Quality (CTQ) delivery. • Attend customer calls and...

  • Operations Advisor

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    Job Description: Operations Advisor, Campaign TeamJob Description:The Enterprise Print & Distribution (EP&D) Campaign team is responsible for developing comprehensive specification documents and the set-up of technical criteria for strategic enterprise communications.The Operations Advisor engages in cross-functional, strategic communication campaigns in an...

  • InP - Financial Services Account Associate Senior

    3 weeks ago

    Hyderabad, Telangana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionGENERAL DUTIES & RESPONSIBILITIES• Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value...

  • InP - Financial Services Account Associate II

    3 weeks ago

    Hyderabad, Telangana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.• Addresses...

  • Field Service Engineer

    4 weeks ago

    Hyderabad, Telangana, India Danaher Full time

    Technical Support - T2Field Service EngineerLocated in the Hyderabad city to support Telangana and Andhra Pradesh State and South region.Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our...

  • InP - Financial Services Account Associate II

    3 weeks ago

    Hyderabad, Telangana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.• Addresses...

  • Looking for Director, Managed Services at Hyderabad, Telangana, India

    2 weeks ago

    Hyderabad, Telangana, India EPAM Systems Full time

    EPAM Systems is a leading global provider of digital platform engineering and software development solutions. We help businesses transform digitally through innovative technologies and industry expertise.Joining EPAM Systems means being part of a dynamic, innovative, and diverse team working on challenging projects that have a global impact. We offer...

  • Service Project Manager

    5 days ago

    Hyderabad, Telangana, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Description :We are seeking a highly motivated and experienced Service Project Manager to join our team in the Human Capital Management (HCM) department. As a Service Project Manager HCM, you will play a vital role in delivering exceptional service to our clients while managing multiple projects simultaneously. You will be responsible for overseeing the...