Looking for Director, Managed Services at Hyderabad, Telangana, India

2 weeks ago

Hyderabad, Telangana, India EPAM Systems Full time


EPAM Systems is a leading global provider of digital platform engineering and software development solutions. We help businesses transform digitally through innovative technologies and industry expertise.

Joining EPAM Systems means being part of a dynamic, innovative, and diverse team working on challenging projects that have a global impact. We offer competitive compensation, career growth opportunities, and a collaborative work environment that encourages continuous learning and development.

EPAM is an equal-opportunity employer and values diversity in the workplace.

As the Director of Managed Services Delivery at EPAM Systems, you will be a key part of our leadership team, driving growth, transforming our services, and advancing our delivery capabilities.

If you're passionate about technology, innovation, and driving transformational change, we invite you to apply by sending your resume and a cover letter outlining your relevant experience and why you're excited about this opportunity.

Responsibilities

  • Lead the Delivery Organization by owning one OR more accounts and providing a customer-facing role to both mature and grow our services
  • Oversee the full delivery lifecycle for a portfolio of complex projects, ensuring service excellence and client satisfaction
  • Ensure effective incident management, monitor system performance, and establish early warning systems through improved monitoring and alerting
  • Define and implement a strategy to increase the level of automation in our service delivery. Prioritize the implementation of DevOps principles across teams to enhance efficiency
  • Drive the portfolio towards high standards of system performance and stability, ultimately enhancing customer experience
  • Implement the GenAI program to improve the productivity of support and operations teams
  • Implement strategies to improve both client satisfaction and employee Net Promoter Score (eNPS), including reducing project attrition
  • Foster a culture of innovation and ensure steady progress in the innovation programs across the programs

Requirements

  • Overall 20 + years of experience with minimum of 10 years of experience in technology leadership roles, with a track record of driving innovation
  • Proven experience in a leadership role within a Managed Services environment, with a focus on Delivery
  • Strong understanding of end to end Service Design, Service Integration and Management
  • Significant experience in implementing automation and DevOps practices
  • Sound experience in introducing and managing monitoring and alerting systems
  • Demonstrated experience in improving system performance and stability
  • Significant business development and revenue growth experience
  • Proven experience in restructuring and reorganizing teams to meet business objectives
  • Experience in enhancing client satisfaction and employee engagement
  • Proven ability driving strategic plans and goals successfully
  • Strong communication and interpersonal skills to build relationships with customers, teams, and stakeholder
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field

We offer

  • Insurance Coverage
  • Paid Leaves – including maternity, bereavement, paternity, and special COVID-19 leaves.
  • Financial assistance for medical crisis
  • Retiral Benefits – VPF and NPS
  • Customized Mindfulness and Wellness programs
  • EPAM Hobby Clubs
  • Hybrid Work Model
  • Soft loans to set up workspace at home
  • Stable workload
  • Relocation opportunities with 'EPAM without Borders' program
  • Certification trainings for technical and soft skills
  • Access to unlimited LinkedIn Learning platform
  • Access to internal learning programs set up by world class trainers
  • Community networking and idea creation platforms
  • Mentorship programs
  • Self-driven career progression tool

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