Regional Service Manager
4 weeks ago
Role :
Regional Service Manager - Customer Experience
Experience : 10+ yrs
Location :
Delhi
Preferred Industry :
FMCG/PAINTS/CONSUMER DURABLES/BUILDING MATERIALS
Job role :
- Spearhead the growth and profitability of the business services within the designated zone.
- Ensure timely resolution of consumer complaints and fulfilment of their requirements to maintain high satisfaction levels.
- Analyze internal and external feedback to develop action plans that meet the expectations of all stakeholders.
- Develop and oversee the Services roadmap to enhance business value.
- Collaborate closely with the central services team to refine offerings, introduce regional variations, and establish pricing models.
- Coordinate with the Sales Head to drive initiatives related to services.
- Strategize with the Sales Head to deliver service solutions to consumers.
- Promote awareness of various services through onground activations and activities to boost business.
- Establish and oversee the consumer loyalty program.
- Lead and manage the Complaints team to promptly investigate and address customer complaints.
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