Manager, Advertising- Client Services

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

As a Manager you will be proficient in creating and nurturing a high-performing team of Account Managers. You will utilize your expertise of Media strategy, Account management, Client Management & Ad operations to help individuals build strategy for media activation and performance optimization. Your strong background as a people leader will be required to keep the team motivated to deliver a top-notch work quality and will inspire them to aim towards a bigger organizational goal. You must acquire thorough organizational awareness to guide team members for their career development discussion. You will be expected to demonstrate an excellent stakeholder management skill under all circumstances. You must poses strong executive presence and will be involved presenting business reviews, people success, challenges & mitigation plans to senior leadership team.

What you'll do:

• Recruit, manage, mentor and professionally manage a team of Account Managers & Digital Marketers.
• Drive an inclusive and respected culture in the team that propel diversity of thoughts and individuality
• Manage team's utilization goals to ensure performance campaigns are delivered in full
• Demonstrate strong executive presence
• Present and lead business reviews with senior leadership & stakeholders
• Manage a team where the primary responsibility will be end-to-end Client management, campaign executions & revenue realization. These include but are not limited to:
• Client Management
• Escalation Management
• Revenue reporting, management & Delivery
• Campaign building, execution & Management
• Campaign Optimization & Troubleshooting
• Manage the day-to-day activities of the team including: team scheduling; Ensure dissemination of process, policies, performance and quality expectations.
• Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings and monthly account reviews.
• Manage team to ensure adequate account coverage through team schedules and back-ups. Responsible for coaching and developing staff to meet or exceed job expectations.
• Drive the development of the Client Management and / or Online Marketing discipline within the team
• Responsible for owning and driving performance for Adobe AdCloud Ad operations/ Services Business. Assisting with quarterly business review preparation, adhoc reports and projects.
• Coach and mentor team with customer escalations and non-engagement; assist in problem evaluation and resolution; work directly with customers as necessary to resolve escalated issues. Prepare appropriate status reports for delivery to customers and account management.
• Inform management of potential customer problems; when necessary, escalate customer problems to leadership for assistance in resolving the problem and/or dealing with the customer.
• Strive to master Adobe AdCloud technology and keep up to date with feature enhancements & updates

What you'll need to be successful:

Digital Marketing Skills

• Strong understanding of the Display Advertising Ecosystem; experience working on Ad networks (GDN/Tribal Fusion/OpenX/Value click); Familiarity with ad servers, rich media vendors, RTB/Programmatic buying experience a plus :
  • Interact with account managers, engineers and partners on various ops projects and work in partnership with internal and regional teams to execute display campaigns.
  • Govern processes to monitor performance and budget pacing on daily basis to drive performance and help team take appropriate steps to avoid over/under delivery with collaboration with Account Management team and client.
  • Govern process to drive Quality assurance in campaign deliveries
  • Should have experience in strategizing and defining the best practices for display advertising campaigns and solid understanding of user retargeting and third-party tags.

People Management Skills

• 12+ years of overall relevant work experience with 4-6 years of people management experience
• Experienced in handling annual performance review for team members
• Strong hold and experience in performance management processes
• Demonstrated abilities to identify, improve and apply your emotional intelligence to be more effective as a leader.
• Must have exposure to lead change, scale the business and inspire and guide your team through ambiguity

Business Skills

• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Experience presenting in front of senior leaders, large groups and customers.
• Solid understanding of general business models, concepts and strategies
• Motivated self-starter capable of taking initiative and negotiating tough situations
• Basic project management and excellent communication skills

Technical Skills

• Excellent Microsoft Excel skills. More specifically, it will be important to have in depth knowledge on the following Excel features (but not limited to) :
  • Vlookups, basic formulas like sum, sumif, iferror, etc.
  • Pivot Tables and Graphs
  • Macros
• Excellent Microsoft Presentation and ability to create new infographics to create/present business/performance reviews
• Exposure/expertise to Adobe Analytics or Adobe Audience Manager will be a plus

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to grow your career, Adobe's the place for you. Discover what our employees are saying about their career experiences through the Adobe Life magazine.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.