Customer Service/Customer Support Internship

1 month ago

Bengaluru, Karnataka, India Salesken Full time

About the internship:

Selected intern's day-to-day responsibilities include:

1. Handle customer technical queries related to applications/product support over mail/call for international processes for both international and domestic customers

2. Diagnose and troubleshoot technical issues, including account setup and network issues

3. Understand the issue and ask customers targeted questions to quickly understand the root of the problem

4. Work as the first point of support for clients' issues/requests/queries reported

5. Engage clients through a series of actions, either via phone, email, or chat, until their issue is resolved

6. Escalate unresolved issues to appropriate internal teams

7. Provide prompt and accurate feedback to customers

8. Refer to the knowledge database and documents to provide accurate technical solutions

9. Ensure all issues are properly logged for accountability

10. Prioritize the tasks and manage several open issues at one time

11. Follow up with clients to ensure their queries are resolved

12. Prepare accurate and timely reports

13. Ready to work on rotational shifts

>

Only those candidates can apply who:


1. are available for full time (in-office) internship


2. can start the internship between 21st May'24 and 25th Jun'24


3. are available for duration of 3 months


4. are from or open to relocate to Bangalore


5. have relevant skills and interests



Stipend:

INR ₹ 15,000 /month

Deadline:

:59:59

Other perks:

Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a week

Skills required:

SQL, MS-Excel, Computer Networks and Effective Communication

About Company:

Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies.

The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.

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