Customer Service/Customer Support Internship

4 weeks ago

Bengaluru, Karnataka, India Codingal Education Private Limited Full time

About the internship:

We are looking for a customer service intern who is passionate about the role.

Selected intern's day-to-day responsibilities include:

1. Provide an exceptional experience for the customers.

2. Provide technical support to parents and teachers.

3. Help in setting up processes and improving the efficiency of the process.

4. Provide chat, email, and call support to our customers.

5. Handle escalation tickets.

6. Schedule, reschedule, and manage student classes.

7. Be a relationship expert and ensure customer retention and satisfaction.

Requirements:

1. Computer/IT background (Not mandatory).

2. Fluent in English communication skills

3. Available to work from the Office.

4. Ready to work in Rotational shifts(including night shift)

Benefits:

1. Free Breakfast and Dinner

2. Exposure to fast-paced Ed-Tech startup.

3. Chance to earn overtime payout on an hourly basis.

Stipend: 15, ,000 per month for the first 3 to 6 months

Salary: 3 LPA after the internship period gets over

Location: Bangalore

You get to work with a young & smart team who are on a mission to inspire school kids to fall in love with coding. Come, and join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now

>

Only those candidates can apply who:


1. are available for full time (in-office) internship


2. can start the internship between 14th May'24 and 18th Jun'24


3. are available for duration of 6 months


4. are from or open to relocate to Bangalore


5. have relevant skills and interests

Women wanting to start/restart their career can also apply.



Stipend:

INR ₹ 15,000 /month

Deadline:

:59:59

Other perks:

Letter of recommendation, Flexible work hours, Informal dress code, Free snacks & beverages

Skills required:

MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)

About Company:

Codingal is founded by Vivek Prakash, an IIT Roorkee alumnus and ex-co-founder of HackerEarth, and Satyam Baranwal, an IIT Dhanbad alumnus and ex-founder of Skillovate. They have a track record of building companies in the coding education space and are backed by industry-renowned VCs. Codingal has the perfect team to build the next generation of coding education companies and is capable of making a massive impact in this fast-growing market.

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