Customer Service/Customer Support Internship

1 month ago

Bengaluru, Karnataka, India Simpl Full time

About the internship:Selected intern's day-to-day responsibilities include:

1. Handling User tickets/calls/chat

2. Understanding the user query, quickly deciding right resolution from user's perspective

3. Deciding on the best medium to interact with the customer and provide a resolution (call, chat, email) and close the issue immediately

4. Ensuring 100% accuracy in documentation of interactions handled

5. Adhering to quality benchmarks, follow process standard operating procedures & exception policy framework

6. Identifying opportunities for process improvements, training, or refreshers

>

Only those candidates can apply who:


1. are available for full time (in-office) internship


2. can start the internship between 25th Apr'24 and 30th May'24


3. are available for duration of 6 months


4. have relevant skills and interests


* Freshers looking for jobs may also apply

Stipend:INR ₹ 28,000 /month

Deadline: :59:59

Other perks:Certificate, Informal dress code, Free snacks & beverages, Job offer

Skills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Effective Communication

About Company:Simpl is India's fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 20,000 available merchants and 25 million-plus users pan-India, Simpl envisions creating a frictionless and inclusive digital payments experience for India that empowers and fosters trust between merchants and their customers.

Simpl is a consumer experience platform providing a full-stack solution for e-commerce conversion. It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to allow them to feel safe and trusted when shopping online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive user experience.

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