Team Manager

3 weeks ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

Program Manager - Tech Support

Qualification:


• Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)

Responsibility:

Stakeholder/Business Management:


  • • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.

  • • Respond through email and chat.

  • • Provide updates and submit reports related to own area of work.

  • • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.

  • • Identify & suggest Business improvement opportunities.

  • • Identify & drive opportunities to enhance service delivery & Customer experience.

  • • Identify cost optimization opportunities.

  • • Drive business excellence to add value to client.

Customer Relationship Management:


  • • Provide information, educate customer, troubleshoot, probe and fix issues.

  • • Interact with Customers (internal / external) to meet process deliverables.

  • • Create status reports for Customers (internal/external).

  • • Prepare and report process performance metrics to the Customer with the assistance of the Operations Manager.

  • • Manage and resolve escalations and issues raised by Customers and Process Specialists.

  • • Seek regular feedback from Customers and communicate to the team.

Process Improvements and Adherence:


  • • Ensure adherence to Quality norms and processes.

  • • Ensure individual & team SLAs are met on processing transactions (if applicable).

  • • Ensure process guidelines are followed and met as documented.

  • • Initiate and deliver on process improvement projects to improve process efficiencies.

  • • Innovate opportunities to automate & reduce manual interventions.

  • • Discuss/ suggest the way forward, improvement areas to the Customer/process.

  • • Drive a culture of continuous improvement within the team.

Project Control, Management and Review / Program delivery:


  • • Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.

  • • Conduct analysis, track services delivered.

  • • Review process audit findings and take corrective action to prevent negative results.

  • • Conduct Quality checks & periodical reviews for process adherence.

  • • Handle supervisory calls and report to manager on performance, status and any escalations.

  • • Responsible for daytoday work, process flows and constantly endeavoring to be able to lead the team from the front.

  • • Manage and ensure resolution of escalations and issues raised by customer.

  • • Track process spends and highlights variances.

  • • Interface with other departments for getting required assistance or support for the team.

  • • Manage available resources between sub processes and ensures that the entire project deliverable is met.

  • • Optimum resource utilization through cross training initiatives, buffer management.

  • • Engage with other processes to understand and implement best practices.

People / Team:


  • • Contribute to and participate proactively in knowledge sharing sessions.

  • • Participate and contribute to organizational activities.

  • • Provide work direction and guidance to team members.

  • • Establish systems and procedures in the team.

  • • Groom self and team to support vertical growth.

  • • Allocate work and tasks to the team.

  • • Report to the manager on performance, status and any escalations.

  • • Facilitate and participate proactively in knowledge sharing sessions.

  • • Conduct team building activities to enhance motivation.

  • • Conduct performance appraisals for team members– provide input into the learning and career plans for team members.

  • • Identify training needs of team members and provide coaching support to them.

  • • Conduct process training or refresher training if required.

  • • Review VOC scores, provides feedback and recommend refresher training whenever necessary.

  • • Resignations / Absconder communication to Operations Manager.

  • • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.

  • • Manage attrition and absenteeism.

  • • Support recruitment efforts for the team.

  • • Conduct knowledge transfer sessions for new joiners in the team.

Must Have Skills

  • Speaking English
  • Customer Service

  • Team Manager

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Program Manager - Digital MarketingQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.• Respond through email and chat.• Provide...

  • Team Manager

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Service Delivery Mgr - P2PQualification:Bachelor Degree or PG degree in Commerce /MBAResponsibility:Business/ Customer:• Ensure adherence to Quality norms and processes• Interact with customers (internal / external) to meet process deliverables.• Create status reports for customers (internal/external).• Manage and resolve escalations and issues...

  • Team Manager

    7 days ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Position Description & ResponsibilitiesJob Title: IT Internal Audit ManagerDepartment: Internal Audit ServicesDivision: MGMTReports To (Title):IT Internal Audit DirectorExempt / Non-exemptExemptDirect Reports:NoneSummary of Position (Job Purpose) - Major purpose and functions of the position.The IT Internal Audit Manager works independently with key...

  • Team Manager

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Job Description:Ensures high client satisfaction and account success Monitor, track and report opportunities in Customer Value Plan created by the client. To collaborate with Client CSM to drive adoption. Monitor and report account health parameters Any critical escalations to be forwarded to respective teams as per escalation matrix. Advising useful...


  • Hyderabad, Telangana, India Thinking Team Full time

    Job Requirements Job Title: Digital Marketing ExecutiveCompany Name: Thinking TeamLocation: HyderabadSalary: Lacs P.A.Qualification: Bachelor's degree in Marketing or related fieldJob Description:Are you a dynamic and creative individual with a passion for digital marketing? Join Thinking Team Pvt Ltd as a Digital Marketing Executive in Visakhapatnam and...

  • Team Manager

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Not ApplicableQualification:Not ApplicableResponsibility:Not ApplicableMust Have Skills Customer ServiceGood To Have Skills Speaking English


  • Hyderabad, Telangana, India Electronic Arts Full time

    Team Manager, Escalated Care Specialists-EA Fan Care Are you passionate about creating great experiences for our fans?EA's Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they need, get the most from their games. We aim to make EA known for taking care of its players.And we'd like you to join us. We're...


  • Hyderabad, Telangana, India Thinking Team Full time

    Job Requirements Job Title: Graphic DesignerCompany Name: WorldpeakLocation: HyderabadSalary: Lacs P.A.Qualification: Bachelor's degree in Graphic Design, Marketing, or related fieldJob Description:Are you a creative force with a flair for design and a passion for digital marketing? Join Worldpeak as a Graphic Designer & Digital Marketing Specialist in...

  • Team Lead

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Position Description & ResponsibilitiesJob Title: IT Internal Audit ManagerDepartment: Internal Audit ServicesDivision: MGMTReports To (Title):IT Internal Audit DirectorSummary of Position (Job Purpose) - Major purpose and functions of the position.The IT Internal Audit Manager works independently with key customers on audit and/or consulting projects that...


  • Hyderabad, Telangana, India Electronic Arts Full time

    Sr Team Manager, Differentiated Escalation Specialists-EA Fan Care Are you passionate about creating great experiences for our fans?EA's Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they need, get the most from their games. We aim to make EA known for taking care of its players.And we'd like you to...

  • IT Project Team Lead

    1 month ago


    Hyderabad, Telangana, India Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...

  • IT Manager

    1 week ago


    Hyderabad, Telangana, India talent leads Full time

    Job Description :- Lead and manage a team of 8-10 IT Engineers, ensuring effective collaboration and performance.- Oversee asset management for the production LAB, including procurement, tracking, and maintenance.- Develop quarterly plans for team activities and projects, ensuring alignment with organizational goals.- Manage technical projects, ensuring...


  • Hyderabad, Telangana, India Amazon Full time

    BASIC QUALIFICATIONSMinimum 12 months work experience in a customer service/fraud investigations.• Proficient in Turkish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses • Good written and verbal communication skills including the ability to comfortably engage...


  • Hyderabad, Telangana, India TJX Global IT India Full time

    What you will discover:Inclusive culture and career growth opportunitiesGlobal Organization which collaborates across U.S., Canada, Europe, Australia and IndiaChallenging, collaborative, and team-based environmentWhat you will do:The TJX Global Sourcing and Procurement (GS&P) organization is a trusted partner to our myriad of business functions. As a Senior...

  • Manager - Engineering

    3 weeks ago


    Hyderabad, Telangana, India Antal International Full time

    Responsibilities:- Own the development practices and standards for your team.- Understand, prioritize, and deliver the product roadmap while chipping away at the technical debt.- Work with the technical architecture team to drive engineering design, and shoulder critical decisions.- Work effectively with a cross-functional team of product managers,...

  • Project Manager

    1 week ago


    Hyderabad, Telangana, India Innovapptive Global Solutions Pvt Ltd Full time

    The RoleThe Project Manager is responsible to ensure the projects are delivered using a 'best-practice' project delivery approach and are delivered within the agreed scope, time, cost, and quality. This role is responsible for interacting with customers, managing customer expectations, engaging with customer executives, and to drive the project team...


  • Hyderabad, Telangana, India iimjobs Full time

    Area Manager/Branch Manager for reputed Life Insurance company To Manage business for alloted branches. Maximize performance on sales and quality objectives for the circle. Handle team of FLS To Drive Branch to achieve targets as per the requirements. Ensure the manning is complete. Drive local circle by driving sales production and managing the associated...

  • Program Manager

    1 week ago


    Hyderabad, Telangana, India ANSR Global Corporation Full time

    Roles and Responsibilities include:Successfully execute the large-scale incubation program for a multinational setting up a GCC in India.Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. demand management (working closely with US counterparts), scope, cost, time,...

  • Senior Manager

    3 weeks ago


    Hyderabad, Telangana, India iimjobs Full time

    Sr. Manager - Brand Marketing JOB DESCRIPTIONRole Summary:We are seeking a highly motivated and experienced brand marketer to lead a diverse team of social media content creators, content writers, influencer marketers, offline & rural marketers and PR. As Sr. Manager, Brand Marketing you will be responsible for all aspects of the brand across touch-points,...

  • Engineering Manager

    3 weeks ago


    Hyderabad, Telangana, India Warner Bros. Discovery Full time

    Job Description & Responsibilities : As an Engineering Manager, you are responsible for leading a high-performing team of engineers, to enable rapid consolidation of platforms to a unified authentication and authorization experience. You and your team will build a standardized provisioning platform, collaborate with technical partners to onboard and...