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Risk Specialist Turkish, Bad Actor Disincentives Team

5 months ago

Hyderabad, Telangana, India Amazon Full time
BASIC QUALIFICATIONS

Minimum 12 months work experience in a customer service/fraud investigations.

• Proficient in Turkish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses

• Good written and verbal communication skills including the ability to comfortably engage with internal and external customers in Turkish and English.

• Experience working with Microsoft Office including Outlook, Word and Excel.

DESCRIPTION

Amazon is dedicated to be the place where our customers can find, discover and buy anything online safely. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We're looking for dedicated, analytical individuals to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities:

As part of your role, you will have the opportunity to:

* Investigate suspicious activity and behaviors that could pose a risk to Amazon and our customers.

* Communicate via email and video call with our merchants, and other external and internal customers in Turkish to make informed decisions about risk.

* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.

* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.

* Consistently achieve/exceed weekly productivity and quality standards.

Key job responsibilities

• Written and verbal communication skills, including the ability to comfortably engage with internal and external customers

• The ability to think beyond the standard operating procedures (SOPs) and recommend the right outcome

• Leverages team knowledge across several specialty areas to help resolve recurring seller issues.

• Demonstrate the ability to self-manage priority tasks and objectives.

• A fast learner who seeks out and generously shares best practices

• The ability to follow the data wherever it goes and make an accurate decision

• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations

A day in the life
The right candidate earns trust through outstanding performance, effective communication skills, and a record of delivering results timely and effectively. Our ideal candidates are individuals with experience in fraud investigations.

About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - KA | Virtual Location - TS

PREFERRED QUALIFICATIONS

• Knowledge of or experience in a fraud/risk management environment.

• Experience in research, translation or training.

• Good organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

• Self-disciplined, diligent, proactive and detail oriented.

• Good problem-solving skills.

• Good interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

• Advanced Excel knowledge

• Anti-money laundering (AML) experience.