IS ServiceNow Product Specialist

4 weeks ago

Bengaluru, Karnataka, India ABB Full time
IS ServiceNow Product SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as IS ServiceNow Product Specialist and will be reporting to IS Service Owner & will be a part of Bangalore, India. In this role you will be primarily responsible for defining a planning strategy that includes a full list of activities that are important for the management of project, to decide on a project delivery methodology (waterfall, agile, etc.), and to align with stakeholders. Also, defining the scope of the project and develops the project schedule accordingly.

Your responsibilities
  • Promoting the adoption of out of the box capabilities from the platform and collaborating with process owners within ITSM or HRSD to unify the roadmap vision
  • Acting as an evangelist to challenge the solutions in place to foster the best practices and to keep industry standards
  • Participating fully in ServiceNow program-level activities and upgrading or releasing planning activities
  • Managing the prioritization of the backlog for ITSM or HRSD ServiceNow product and approval for what is in each release
  • Collaborating with the business analysts on technical and support issues or cases and to creating mockups for the final product
  • Assessing prototypes and other proofs of concepts for implementation feasibility and preparing or supporting a business case, defining the scope of initiatives and projects
  • Collaborating with our customers and IS departments providing support such as user experience, adoption, communication or security
Your background
  • Bachelor's degree in information management, computer systems, business engineering or similar
  • Minimum 10+ years of overall experience and knowledge on latest digital ServiceNow platform technologies and trends
  • ITIL 4 foundation certification is a must and experience in a global environment is a plus
  • Deep understanding on ServiceNow platform, especially ITSM and HRSD capabilities and expertise in ServiceNow best practices
  • Proactive in continual service improvement, always open to adopt new and innovative IS techniques and technologies
  • Demonstrated ability to effectively manage multiple simultaneous projects and deliverables
  • Good communication skills is a must
More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website and apply. Please refer to detailed recruitment fraud caution notice using the link

Work model: on site #LI-onsite

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