Assistant Manager

3 weeks ago


Kolkata, West Bengal, India iimjobs Full time

Assistant Manager - CRM

Key Responsibilities:

- Making sure all the leads of the clients after placing orders are met.

- Ensuring your existing clients are satisfied through after-sales service.

- Always ask them for true feedback.

- Servicing the client after receiving the order till the time of collection of payment

- Resolve the queries and questions of all the clients.

- Give or support the participants/clients about company products or services.

- Acting as a point of contact for complaints and escalating issues to the concern.

- Understand client queries and solve them in any manner

Skills Required :

- Polite disposition.

- Ability of rigorous follow up

- The ability to communicate confidently - both through speaking and writing - with colleagues and clients.

- Ability to understand the circumstances and act accordingly

- Proactive.

- Thorough knowledge of products/services

- Always available on calls.


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