Customer Relationship Officer

2 months ago


Cochin, Kerala, India timesjobs Full time
Job Description


We are looking for a 6 months to 1 year experienced customer relationship officer to be responsible for engaging with key customers by building and preserving trusting relationships.

The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling, networking, and social media

Set up meetings with potential clients and listen to their wishes and concerns

Prepare and deliver appropriate presentations on products and services

Create frequent reviews and reports with sales and financial data

Ensure the availability of stock for sales and demonstrations

Participate on behalf of the company in exhibitions or conferences

Negotiate/close deals and handle complaints or objections

Collaborate with team members to achieve better results

Gather feedback from customers or prospects and share it with internal teams

Requirements

Proven experience as a Sales Executive or relevant role

Proficiency in English

Excellent knowledge of MS Office

Hands-on experience with CRM software is a plus

Thorough understanding of marketing and negotiating techniques

Fast learner and passion for sales

Self-motivated with a results-driven approach

Aptitude in delivering attractive presentations

High school degree

Preferring candidates who have experience in basic insurance.

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