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NOC Lead 1
2 months ago
L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do
About L3Harris Technologies:
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries
Job Title: Sr. Associate Network ControlJob Location: New Delhi
Job Description:
Essential Duties and Responsibilities:
• Ensure all customer escalations are addressed timely with deep analysis
• Providing guidance & trainings to NOC operators in handling alarms and Outages
• Reviewing the incidence management process adopted by operators
• Assigning operator name to each ticket. (this can be linked to KPI for each operator)
• Daily outage tickets review for outage duration; ticket pick up time
• Coordinate with Ops engineering in resolution of service level faults
• Collecting the daily observations from Operators and sharing the same with NOC manager
• Preparing RCA document and submitting the same to NOC manager for review & submission
• Responding to customer day to day queries and escalate if required to Ops Engineering lead or NOC manager
• Review of daily reports and submitting the same to customer
• Providing Second level of troubleshooting for service outages
• Validate all tracker (outages, Jeopardy, and major & minor alarms) on daily basis
• Coordinate and update the status of all planned activity and collaboration with Ops engg./ ILS team
• Proper shift Handover
• Handover of all daily trackers
• Handover the status of customer deliverable
• RCA
• Daily operation reports
• Specific customer response
• Planned activity status
Required Qualifications:
• Bachelor's degree in systems engineering, Electronics and Communication Engineering, Electrical Engineering, Computer Engineering, Computer Science, Physics, Math, Aviation, or Aerospace Engineering or equivalent
• Minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience
• CCNA/CCNP training/certification
Skills and Experience:
• 6-10 years of full-time experience preferred in NOC Management/Operations
• Good leadership skills, Customer handling skills
• Extremely focused, attention to details
• Deep analysis skills
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
