Global Services Human Resources Assistant

3 weeks ago

Delhi, Delhi, India Boston Consulting Group Full time
WHAT YOU'LL DO
As part of our GS HR Operations team, you will provide HR administrative support specifically on Candidate background verification process across multiple locations and Business Units.
  • Accountable for background verification process for new hires
  • Act as a liaison between BCG stakeholders, candidate and third-party vendor
  • Manage relationship with the third-party vendors and understand their system. Monitor and track SLA's and gaps and call them out on time to address the same
  • Coordinate with the background verification partners and the new hires to ensure formalities and protocols are being followed including timelines
  • Maintain checklist of documents and coordinate with new hires to ensure all relevant documents are shared on time for smooth background verification process
  • Discrepancies and insufficiencies to be tracked and highlighted to respective stakeholders
  • Keep track of open cases and follow up with candidates / employees for closure. Flag issues in a timely manner
  • Proactively reach out and coordinate with various stakeholders inside or outside of the organization to ensure quicker resolution of the cases
  • Manage all exceptions through the exception approval processes (to be defined)
  • Maintain MIS / tracker on a real time basis to track cases
  • Share monthly reports / dashboard on the background verification process
  • Maintain personnel files in compliance with applicable legal requirements and internal standards and liaise with the HR ops team to share and secure data
  • Work closely with the TA and HRSS team to find spaces and suggest any process improvement on the background verification process
  • Provide general support to GS HR team and perform other duties as assigned or required
  • Ensuring good new hire experience during background verification process
  • Validate Invoice from the vendor and get necessary approvals
YOU'RE GOOD AT
  • Excellent Communication (Oral & Written)
  • Fosters a spirit of collaboration and teamwork
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • A graduation degree
  • 2+ years of relevant work experience in a professional services or multi-national companies. Prior BGV coordination experience is preferred
  • Knowledge of Workday & experience in Global HR Operations / HR Shared Services preferred
  • Proficiency in MS Office (Word, Visio, Excel, PowerPoint, Outlook)
YOU'LL WORK WITH
Our Global Services HR Colleagues & other functional POC based in India
ADDITIONAL INFORMATION
YOU SHOULD BE
  • Service-oriented, flexible and able to work under pressure
  • Structured way of working, able to multitask; should have an eye for detail
  • Demonstrates accountability, ownership and ability to handle confidential information
  • Ability to work in a highly matrixed organization
  • Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timing

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