Senior Technical Customer Solution Manager, India CSM Team

3 weeks ago

Mumbai, Maharashtra, India Amazon Full time


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

At AWS, we are leading the cloud revolution in India.

As a Technical Customer Solution Manager you will work with the largest and most complex enterprises in India, to enable their multi-year journey to the cloud.

In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration and modernization outcomes for the customer in relation to AWS Cloud.

Key job responsibilities
You will be a trusted advisor to your customer.

You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners.

You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.


You will take end-to-end ownership of multiple migration projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners).

The Technical Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.


Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams.

Engaging during the latter stages of the business cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g.

landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS Cloud exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks.

You should be passionate about delivering a great customer experience by delivering successful IT transformation programs.

You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration across the customer organization.

You will use the AWS Transformation Guide and other mechanisms, to inform the customer migration journey.

A day in the life

In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.

Passionate about customer value creation, you will be adept at measuring and quantifying customer value realization and ensuring it stays on path.

Successful candidates will have a technical program management background, be detail driven, and have experience in managing teams to deliver complex programs.

You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries to ensure compliance with AWS Standards, policies and best practices.

You will be comfortable in working with diverse teams to ensure appropriate partners are on-boarded and involved in the migration as required.

Be an active participant of steering committees and governance structures regardless of who is leading the migration and act as the point of contact for escalations if the migration hits barriers.

You will be proactive in assessing Migration progress and design and implement plans to mitigate any risks or delays.

Along with project management cadence, you will support the people and process pillars of migration including CCOE design and be the overall owner of reporting and system updates related to the health of migration.

You will be a natural problem solver with a cool head that can deal with ambiguity, work autonomously to drive the deliver results for your customer, build IP, and share best practice across geographies.

About the team
About AWS

Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

BASIC QUALIFICATIONS

  • 5+ years of leading largescale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 2+ years of customerfacing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS

  • PMP certification, or SCRUM/Agile, SAFe certification
  • Experience implementing cloud services including migrations and modernization projects or similar

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