Head of Customer Success and Account Management

1 week ago


Mumbai, Maharashtra, India Michael Page Full time
Lead the Customer Success Function for India Business of a Series C Software Org Manage CSMs and KAMs who drive retention, renewal, adoption, engagement metrics

About Our Client

Our client is a Series C Software company with a global presence with a very strong India footprint

Job Description

Drive retention and upsell/cross Manage 7-8 CSMs (growing team) Drive growth in existing accounts Manage CXO relationships in enterprise accounts Hire great talent

The Successful Applicant

years experience with last 4-5 years atleast in CS function Very well versed with leading a CS function driving key metrics Excellent at people management and hiring top talent, well versed in managing an 8-10 member team Excellent in managing C-level relationship with enterprise customers Very strong experience managing Indian customers

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