Manager, Client Solutions
1 week ago
About us
WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work.
WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow's world of work.
Flexibility is paramount in today's workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.
WeWork India's latest brand campaign 'Great Inspires Great', showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork's products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.
WeWork India is the country's leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.
About the Role:
The Client Solutions team designs custom spaces, ensuring alignment between sales promises and delivery. They bridge Sales and Product, managing technical customer interactions.
Ideal candidates are Project Management Professionals or Architects with architecture, engineering, or construction backgrounds. They should understand industry best practices, enjoy customer interaction, and excel in technical selling. Strong knowledge of building design, interior fit-out, construction, MEP, and technology is essential. The role requires a willingness to learn, clear communication, and discretion with sensitive information. Candidates must collaborate effectively with internal stakeholders to develop creative solutions.
Roles and Responsibilities:
Perform high-level requirement analysis without external consultants to support fast-moving sales cycles.Quickly flag risks, develop solution options, and align with internal stakeholders.Identify potential impacts on project budget, schedule, and quality using knowledge of WeWork products.Recognize physical or system infrastructure impacting deal negotiations and solutions (e.g., demolition, minimal impact changes, hazardous materials).Manage due diligence during sales, develop feasible layouts, understand lease terms, and optimize estimates and initial budgets.Document and communicate custom requirements and design solutions to the design and construction team for proper execution.Manage multiple projects simultaneously, prioritizing workload to meet timelines.Maintain reporting data for projects and report to upper management as necessary.Collaborate across departments to implement new initiatives and meet targets.Conduct site walk-throughs with potential members to showcase standard offerings and solutions.Regularly visit sites to monitor progress and perform quality checks.Act as a key client-facing member, working closely with Sales, Product teams, and D&B partners.Education and Desired Qualifications:
Bachelor's degree or higher in architecture, engineering, project management, or building management.4+ years of AEC experience, including 2+ years in project or design management for corporate interior fit-out, high-end retail, or hospitality projects.Experience collaborating with design and procurement teams.Client interaction experience, including participation in meetings for corporate fit-out, IT, AV, Security, and MEP services.Preferred experience with enterprise companies (e.g., Fortune 500).Understanding of project budgeting and scheduling; effective client communication.Strong verbal and written communication and presentation skills.Resourceful problem solver, quick learner.Proficient in Revit, AutoCAD, and drafting software.Proficient in spreadsheet, Excel, Airtable, or other data management systems.Strong time management skills; able to manage multiple projects and meet deadlines.Positive influencer with a professional demeanor, reliable, detail-oriented, and eager to learn.Equal Opportunity Employer
WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.
We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.
Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.
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