Operations Manager

3 weeks ago

Delhi India, India Savino Del Bene Full time

Job Profile:


  • To accomplish the North Region operational activity, and escalate when necessary to Management.
  • To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets
  • To effectively manage and be overall accountable for the performance of the operations teams.
  • To ensure the implementation of operational Standards & Guidelines .
  • To monitor operational performance of designated Branch Operations.


General Management and Leadership


  • Drive effective and future-oriented resource planning in the organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies.
  • Effectively manage the performance of the OPS teams, coach and support the team leaders as necessary
  • Escalate quality / performance issues to Management when necessary.
  • Update and support rolling forecast estimates on a monthly basis
  • Ensure strict adherence to the Code of Conduct
  • Drive profitability.
  • Ensuring profitability in the day-to-day operations
  • Drive actions to maximize profit on file level and to eliminate loss-making files
  • Ensure compliance.
  • Ensure consistent achievement of operational standards to meet customer requirements.
  • Manage and monitor productivity KPIs against budget, initiate corrective actions.
  • Optimize and implement operational standards & guidelines and drive continuous improvement of operations Team.
  • Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.


Qualifications


  • Good knowledge of all the products in Freight industry
  • Market Knowledge (customers, competitors, suppliers, overall environment)


Educational background / Work experience

  • Minimum 5 years of Freight forwarding industry
  • Minimum 3 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.

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