Front Desk Manager

3 weeks ago

Delhi India, India Uniliv Full time

Location: Delhi

Department: Operations

Reports To: Cluster Manager / Regional Head – Operations

Company: UniLiv – India’s Leading Premium Co-Living Brand

Role Overview


As the Front Desk Manager, you are the face of UniLiv at the property level. You will be responsible for ensuring a smooth, efficient, and premium living experience for all residents through proactive management of operations, maintenance, and resident satisfaction.

You’ll coordinate between the CX, Operations, Maintenance, Housekeeping, Security, and F&B teams, ensuring that every UniLiv property in Delhi operates seamlessly and delivers the highest standard of service and hospitality.

Key Responsibilities


Resident Experience
  • Serve as the first point of contact for all residents and visitors.

  • Handle check-ins, check-outs, room allocations, and inventory handovers.

  • Ensure timely complaint resolution by coordinating with the CX and maintenance teams.

  • Maintain a warm and professional front-desk experience aligned with UniLiv’s brand ethos.

  • Track resident feedback and ensure satisfaction scores remain consistently high.

Operations & Property Management
  • Oversee the daily functioning of the property — including housekeeping, maintenance, and security.

  • Conduct daily inspections and ensure cleanliness, hygiene, and readiness at all times.

  • Maintain an up-to-date inventory log for all assets, consumables, and room items.

  • Coordinate with vendors for maintenance, supplies, and AMC service follow-ups.

  • Ensure compliance with brand SOPs, safety guidelines, and audit standards.

Communication & Coordination

  • Act as the property-level bridge between the CX team, Cluster Manager, and support departments.

  • Update daily reports on occupancy, issues, and complaint status on Google Sheets or dashboard tools.

  • Escalate urgent matters (safety, infrastructure, or resident concern) to the Cluster Manager immediately.

  • Participate in weekly review calls with regional leadership.

Administration & Reporting
  • Maintain and share daily occupancy and rent collection reports.

  • Manage petty cash and ensure vendor payments are properly documented.

  • Track attendance and shift performance of on-ground teams.

  • Prepare weekly audit and compliance reports for management review.

Team Supervision

  • Supervise housekeeping, maintenance, and front-desk staff.

  • Conduct shift briefings, monitor punctuality, and ensure SOP adherence.

  • Identify training needs and support team skill enhancement.

  • Build a culture of ownership, hospitality, and problem-solving.

Qualifications & Experience


  • Graduate in Hospitality, Business Administration, or Management.

  • 2–5 years of experience in co-living, hotel, hostel, or serviced apartment operations.

  • Prior experience in front-office or property management preferred.

  • Strong communication, multitasking, and interpersonal skills.

  • Proficiency in Google Sheets, WhatsApp-based coordination, and complaint tracking systems.

Key Performance Indicators (KRAs)


  • Resident satisfaction and feedback scores.

  • Complaint resolution time and SLA compliance.

  • Property audit and hygiene ratings.

  • Occupancy management and accuracy of reporting.

  • Team discipline and SOP adherence.

Why Join UniLiv


At UniLiv, we don’t just manage spaces — we build communities.

You’ll be part of a dynamic team redefining the premium co-living experience across India, starting right here in Delhi.



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