Manager Operations
3 weeks ago
Location: Goa, India
CTC: Up to ₹10 LPA
About Tisya Stays
Tisya Stays is a boutique vacation rental and property management company, curating thoughtfully designed luxury villas in Goa. Founded by Shikha & Gagan, the brand blends global standards with local experiences, offering guests a peaceful, immersive stay rooted in authenticity and comfort. Learn more at www.tisyastays.comRole Over
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We are looking for a dynamic and hands-on Manager – Operations to support the day-to-day functioning of our villa portfolio in Goa/Coonoor and North. This role will involve operational oversight, property upkeep, team coordination, and a strong focus on training frontline staff to maintain high service standards.
Ideal candidates will come from facility management or hospitality/hotel operations backgrounds and thrive in fast-paced, detail-oriented environments.
Key Responsibilities
Operations & Property Management
- Oversee daily villa operations including housekeeping, maintenance, and readiness checks.
- Conduct regular property inspections to ensure cleanliness, safety, and operational compliance.
- Coordinate with caretakers and vendors for upkeep of property infrastructure (electrical, plumbing, pools, gardens, etc.).
Team Supervision & Scheduling
- Manage day-to-day scheduling of staff across multiple villas.
- Ensure staff punctuality, professionalism, and adherence to SOPs.
- Liaise with vendors and contractors for routine and urgent work.
Training & Quality Control
- Lead training initiatives for housekeeping, maintenance, and property staff.
Guest Experience Support
- Coordinate with the Guest Relations team to ensure villas are guest-ready.
- Address any operational issues during guest stays quickly and professionally.
- Ensure all amenities are functional and replenished before each check-in.
Inventory & Reporting
- Maintain inventory logs for linen, cleaning supplies, and consumables.
- Track daily operational reports, vendor activities, and maintenance schedules.
- Support in budgeting and controlling operational costs.
Candidate Profile
CriteriaRequirementsExperience3–6 years in hospitality operations or facility management (hotel/villa/serviced apartments preferred)Education Bachelor’s degree in Hospitality Management or related field (preferred)Key Skills Staff training, operations management, vendor coordination, property maintenance Personal Traits Hands-on, detail-oriented, proactive, excellent communicator, team player Language Proficiency in English; knowledge of Hindi and Konkani is a plus
What We Offer
- Competitive compensation – Up to ₹10 LPA CTC
- Opportunity to work with a fast-growing luxury rental brand
- A collaborative work culture focused on quality, local culture, and attention to detail
- On-ground learning and leadership opportunities
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