Manager Operations

19 hours ago

Goa India, India tisyastays Full time

Location: Goa, India

CTC: Up to ₹10 LPA

About Tisya Stays

Tisya Stays is a boutique vacation rental and property management company, curating thoughtfully designed luxury villas in Goa. Founded by Shikha & Gagan, the brand blends global standards with local experiences, offering guests a peaceful, immersive stay rooted in authenticity and comfort. Learn more at www.tisyastays.comRole Over

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We are looking for a dynamic and hands-on Manager – Operations to support the day-to-day functioning of our villa portfolio in Goa/Coonoor and North. This role will involve operational oversight, property upkeep, team coordination, and a strong focus on training frontline staff to maintain high service standards.

Ideal candidates will come from facility management or hospitality/hotel operations backgrounds and thrive in fast-paced, detail-oriented environments.

Key Responsibilities

Operations & Property Management

  • Oversee daily villa operations including housekeeping, maintenance, and readiness checks.
  • Conduct regular property inspections to ensure cleanliness, safety, and operational compliance.
  • Coordinate with caretakers and vendors for upkeep of property infrastructure (electrical, plumbing, pools, gardens, etc.).

Team Supervision & Scheduling

  • Manage day-to-day scheduling of staff across multiple villas.
  • Ensure staff punctuality, professionalism, and adherence to SOPs.
  • Liaise with vendors and contractors for routine and urgent work.

Training & Quality Control

  • Lead training initiatives for housekeeping, maintenance, and property staff.
Ensure that all personnel understand and maintain Tisya Stays’ brand standards.Conduct regular refreshers and evaluate on-ground performance.

Guest Experience Support

  • Coordinate with the Guest Relations team to ensure villas are guest-ready.
  • Address any operational issues during guest stays quickly and professionally.
  • Ensure all amenities are functional and replenished before each check-in.

Inventory & Reporting

  • Maintain inventory logs for linen, cleaning supplies, and consumables.
  • Track daily operational reports, vendor activities, and maintenance schedules.
  • Support in budgeting and controlling operational costs.

Candidate Profile

CriteriaRequirementsExperience3–6 years in hospitality operations or facility management (hotel/villa/serviced apartments preferred)Education Bachelor’s degree in Hospitality Management or related field (preferred)Key Skills Staff training, operations management, vendor coordination, property maintenance Personal Traits Hands-on, detail-oriented, proactive, excellent communicator, team player Language Proficiency in English; knowledge of Hindi and Konkani is a plus

What We Offer

  • Competitive compensation – Up to ₹10 LPA CTC
  • Opportunity to work with a fast-growing luxury rental brand
  • A collaborative work culture focused on quality, local culture, and attention to detail
  • On-ground learning and leadership opportunities

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