Production Support Engineer

4 weeks ago

HyderabadChennai, Tamil Nadu, India FINT SOLUTIONS PRIVATE LIMITED Full time

Responsibilities :


- Resolution of L1/L2 production issues and supporting stakeholders with Service Request.


- Detailed analysis of issues that need escalation to L3 team.


- Ability to break down the big problems into smaller problems in order to efficiently pinpoint root cause of issues and resolve them effectively.


- Sees complex problems from multiple perspectives, thinking outside the box to get to the root cause.


- Passion for identifying opportunities to develop or improve processes and execute on it.


- Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.


- Experience working in a DevOps and CI/CD environment.


- Day to day management of a complex application suite, improving stability and performance over time.


- Extended hour support as necessary sometime, systems are global in scope. On call L2 support.


- Able to liaise with remote teams.


- Working closely with the Desktop Services, NOC team, Dev team, Product Owner, Business User.


- Improve processes, tools and procedures as needed.


- Perform low complexity Configuration changes/ Automation tasks if/when support tasks allow it


- Diagnose complex software issues escalate to Product owner/vendors


- Develop, test, and execute SQL queries to aid in the investigation and analysis of issues.


- Examine error logs, source code, and database content to determine the cause of a problem and/or develop a technical explanation based on an investigation.


- Document and implement workaround solutions wherever possible.


- Document steps to reproduce for resolution with internal and external resources i.e. developers, partners, and clients.


- Identify reproducible defects in the production environment for resolution for developers.


- Document processes procedures, and technical instructions for future reference and use by support teams.


- Identifies recurring problems and escalate to senior staff for prioritization.


- Performs tracking and documentation by entering details of problems, the status of service requests, and resolution into the company tracking system.


- Work actively with team members to analyze and resolve application issues


- Identify defects, discrepancies, and trends by ways of code debugging or log analysis


- Manage incidents and effectively communicate with users, application owners and senior

stakeholders across all areas


- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly


- Requires a strong background in supporting application systems


- Proficient in constructing and executing SQL queries


- Strong client/vendor service experience. Interacting with all levels of an organization over the phone and email


- Working knowledge to support software systems, application training and overall incident ownership and management


- Ability to multi-task, manage time, and follow through with assignments.


- Excellent communication, verbal, and writing skills



- Monitors the resolution of problems to achieve Have Requirements :


TOP SKILLS :


- Experience in C#.NET and/or C#.Core (most application is in Dot net)


- Experience in SQL, ETL Tools and Reports


- Comfortable fully troubleshooting/debugging code


- Moderate development experience preferred.


- At least 8 years of information Technology experience.


- At least 5 years of experience in Production Support.


- Splunk - Monitoring tools, knowledge of tool usage, logs review, dashboard creation is

required


- Experience with cloud providers, preferably MS Azure.


- General understanding of n-Tier application architecture concepts


- General understanding of various IT security concepts as they relate to production environments


- Demonstrate Customer focus and empathy


- High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs

(ref:hirist.tech)

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