Client Success

2 hours ago

Noida Uttar Pradesh India, Ghaziabad Mantras2Success.com Full time

Location: Noida- Sector 62 (Work from Office)Experience: 5+ yearsWorking Days: Monday to Saturday ( 1 day WFH flexibility - if required)Shifts: General ShiftsJoining: Immediate JoinersSalary: Upto 75,000 per monthRole PurposeYou will own end-to-end client management for B2B marketing engagements — from taking briefs to coordinating delivery across design, content, media, and tech teams. You ensure timelines, quality, client satisfaction, and opportunities for growth (upsell/cross-sell) within existing accounts.Key Responsibilities✔ Client Relationship & CommunicationAct as primary point of contact for 3–5 retainer clientsManage client expectations proactively and drive delivery confidenceConduct review calls, share reports, and document actionable feedback✔ Project & Delivery ManagementConvert briefs into internal tasks with clarity, scope, and ownershipCoordinate work with content, creative, video, web & paid media teamsTrack delivery using Jira/Asana/ClickUp + maintain monthly calendarsPrepare timelines, Gantt charts, status trackers & performance summaries✔ Marketing Knowledge & Strategic UnderstandingUnderstand marketing funnels, B2B lead journeys & performance metricsGrasp basic CRM workflows and lead lifecycle (Zoho, HubSpot, Salesforce preferable)Work with LinkedIn + email campaigns for demand generation projectsSupport creation of case studies, reports, and ROI-based client narratives✔ Commercial & Account Growth SupportIdentify upsell opportunities (campaigns, website projects, paid media, video, content automation, etc.)Support pricing, proposals, SOW documents, and renewalsPreferred Skill Set Strong spoken & written communication (mandatory) Experience in a digital or B2B agency / SaaS marketing team Working knowledge of LinkedIn outreach, CRM workflows, email marketing Ability to manage multiple stakeholders (internal + client teams) Hands-on expertise with task management tools (Jira/ClickUp/Asana) Comfortable with analytical reporting & explaining performance metricsWho Will Succeed in This Role?Someone who:Has handled at least 3–5 years B2B accounts independentlyUnderstands “strategy for execution,” not just passing briefsLoves structured processes, deadlines, and documentationEnjoys building trusted long-term client relationshipsCompany Profile:We modernize organizations with digital transformation solutions to drive efficiency and growth opportunities.A leading global IT service provider specializing in low-code/no-code workflow automation and managing risk effectively with GRC Frameworks. Our technology expertise spans diverse industries helping our customers proactively meet today's customer expectations. We help clients modernize operations through digital transformation technologies.Kind Regards,Archie ShahSr. HR RecruiterMantrras2Success HR Solutions LLPContact : +91 7383180653 (India) || Linkedin

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