Engagement Manager

10 hours ago

Thiruvananthapuram Kerala India, Kerala Quantiphi Full time

Role Overview:

The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.


Required Skills & Experience

  • Excellent communication, interpersonal and managerial skills
  • Must be open to work in a 24x7 model, to support global customers across time zones.


Expertise in:

  • GCP Core Platform Services (Compute, Storage, Networking, IAM)
  • GCP Core Data Services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker)
  • DevOps & Automation (Terraform, Cloud Build, CI/CD Pipelines)


Key Responsibilities

1. Customer Engagement & Governance

  • Serve as the primary customer interface for GCP managed services covering both platform and data operations.
  • Conduct regular governance meetings (weekly/monthly/quarterly) to review service performance, SLA compliance, and improvement initiatives.
  • Manage escalations effectively, ensuring transparent and timely communication with stakeholders.
  • Build and maintain strong, trusted relationships with customer technical and business teams.
  • Ensure service delivery aligns with contractual commitments and customer business needs.

2. Service Delivery Oversight

  • Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker, etc.).
  • Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards.
  • Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions.
  • Ensure compliance with security, governance, and FinOps practices within GCP environments.
  • Collaborate with L2/L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations.
  • Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations.

3. Financial and Contract Management

  • Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation.
  • Support contract review & renewals, scope alignment & expansions of managed services cost with business growth.
  • Drive FinOps initiatives for cost visibility and optimization across GCP services.

4. Continuous Improvement & Transformation

  • Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite).
  • Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation.
  • Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI/CD efficiency.

5. Team Leadership & Coordination

  • Coordinate service delivery across onshore/offshore teams, ensuring continuous coverage and operational excellence.
  • Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations.
  • Foster a culture of proactive problem-solving, technical innovation, and accountability.

  • Employee Engagement

    5 days ago

    Thiruvananthapuram, Kerala, India Kran Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Description :The Employee Engagement Intern is responsible for developing, implementing, and managing initiatives that enhance employee satisfaction, motivation, and retention. The role focuses on building a positive workplace culture, promoting internal communication, organizing engagement programs, and ensuring employees feel valued and connected to the...

  • Manager Talent Engagement

    1 week ago

    Thiruvananthapuram, Kerala, India RRD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About us: RRD GO Creative, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work...

  • Twitter / X Engagement Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India GRK Foundation™ Full time ₹ 4,00,000 - ₹ 48,00,000 per year

    Location:Remote / FreelanceEmployment Type:Performance-BasedAbout GRK FoundationGRK Foundation is a visionary freelance collective dedicated to building digital influence across technology, investment, and innovation. Our mission is to blend creativity, technology, and strategy to create meaningful online impact, strengthen communities, and redefine digital...

  • Twitter / X Engagement Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India GRK Foundation Full time ₹ 4,80,000 - ₹ 14,40,000 per year

    Location: Remote / FreelanceEmployment Type: Performance-BasedAbout GRK FoundationGRK Foundation is a visionary freelance collective dedicated to building digital influence across technology, investment, and innovation. Our mission is to blend creativity, technology, and strategy to create meaningful online impact, strengthen communities, and redefine...

  • Head of English Department

    10 hours ago

    Thiruvananthapuram, Kerala, India, Kerala Trivandrum International School Full time

    We are seeking an experienced Head of the English Department with expertise in Cambridge and International Baccalaureate (IB) curricula. The ideal candidate will lead the department, ensure high-quality teaching, and foster a supportive learning environment.Key Responsibilities:Lead and manage the English Department, guiding teachers and developing...

  • Product Managers

    5 days ago

    Thiruvananthapuram, Kerala, India a5937fa3-c5b5-4967-baaa-c58014ec9189 Full time ₹ 25,00,000 - ₹ 60,00,000 per year

    Key Responsibilities:Sales Target Achievement : Meet and exceed sales targets for educational products by engaging with prospective students and parents.Counseling & Guidance : Provide expert advice and counseling to students and parents about the benefits and features of our educational programs.Lead Conversion : Follow up on leads and inquiries,...

  • Delivery Manager I

    2 weeks ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Years1 OpeningKochi, TrivandrumRole descriptionJob Title: Program Delivery ManagerJob Summary:Responsible for delivering large, complex programs within budget and schedule for a portfolio valued. Ensures adherence to delivery standards, drives governance, and manages cross-functional teams to achieve business outcomes and customer satisfaction.Key...

  • Platform Engineer

    10 hours ago

    Thiruvananthapuram, Kerala, India, Kerala Quantiphi Full time

    Roles and Responsibilities:● Provide support for GCP managed infrastructure services, including Compute Engine, Kubernetes Engine, Cloud Storage, Networking, and other cloud resources.● Monitor and respond to alerts, incidents, and service requests from clients or internal teams.● Troubleshoot and resolve infrastructure issues, including VM failures,...

  • HR Manager

    3 days ago

    Thiruvananthapuram, Kerala, India IAMT GLOBAL ACADEMY Full time ₹ 4,20,000 per year

    We are seeking a proactive and result-driven HR Manager to lead and strengthen our Human Resources department. The ideal candidate should have strong experience in recruitment, performance management, and HR operations, along with excellent communication and leadership skills.Key Responsibilities:Manage end-to-end HR functions including recruitment,...

  • Deputy Manager

    5 days ago

    Thiruvananthapuram, Kerala, India HLL Lifecare Full time ₹ 10,000 - ₹ 15,000 per year

    Department: Sustainable Projects DivisionTasks :Empanel waste management firms for developing waste management infrastructure for outside organizations.Participate in tenders and put-up proposals for infrastructure development of waste management for generating income.Conduct baseline studies on the effectiveness of waste management system implemented in...