Platform Engineer

Roles and Responsibilities:● Provide support for GCP managed infrastructure services, including Compute Engine, Kubernetes Engine, Cloud Storage, Networking, and other cloud resources.● Monitor and respond to alerts, incidents, and service requests from clients or internal teams.● Troubleshoot and resolve infrastructure issues, including VM failures, network connectivity, storage access, and service API errors.● Work closely with support, engineering, and cloud architects to escalate and resolve complex problems.● Participate in incident management, root cause analysis (RCA), and post-incident reviews.● Assist in automation and scripting to streamline support processes (using tools like Terraform, gcloud CLI, Python, or Bash).● Manage GCP IAM policies, quotas, billing alerts, and resource provisioning issues.● Maintain documentation, runbooks, and knowledge base articles related to GCP infrastructure support.● Understands Compute, Network, Storage, Databases, Containers, DevOps, Security Operations, Kubernetes, Micro-services on public cloud platforms● Support onboarding and migration activities for new customers or workloads on GCP.● Collaborate with cross-functional teams to implement best practices for cloud security, compliance, and performance optimization.● Provide proactive recommendations for infrastructure improvements and cost optimization.Skillsets RequirementsTechnical Skills● Must have 1 to 3 years' experience in provisioning infrastructure as a service cloud computing for cloud platforms. Exposure to GCP is preferable.● Hands-on experience with Google Cloud Platform (GCP) services such as Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring.● Solid understanding of cloud infrastructure concepts including networking (VPC, VPN, firewall rules), storage, and compute resources.● Experience with incident management tools and ticketing systems (e.g., Jira, ServiceNow).● Knowledge of infrastructure as code (IaC) tools like Terraform or Deployment Manager.● Strong troubleshooting skills for cloud infrastructure issues.● Familiarity with Linux system administration and command-line tools.● Basic scripting skills (Python, Bash, or similar) for automation.● Understanding of security best practices in cloud environments.Soft Skills➔ Excellent verbal and written communication skills is a must.➔ He/She will be open to work in a 24x7 model to ensure all the services are being delivered within SLAs➔ Experience working in a 24/7 support or managed services environment is a plus.➔ Creative thinking and ability to innovate, problem-solving skills, escalation handling and customer success.➔ Customer service obsession with strong interpersonal skills is a must.➔ Ability to work cross-functionally for the greater good of the company➔ A passion for the service delivery excellence➔ Skilled in handling numerous projects simultaneously.➔ Engage directly with end users to collect requirements and advise on data integration solutions ➔ Leadership qualities to guide and mentor junior team members, contributing to their professional development.➔ Strong analytical and problem-solving skills to address challenges and troubleshoot issues in platform engineering processes.➔ A meticulous approach to ensure data accuracy, quality, and adherence to best practices in platform engineering processes.➔ Enthusiasm for continuous learning to stay updated on industry trends, emerging technologies, and best practices in platform engineering.Preferred Qualifications:● Google Cloud Certified – Associate Cloud Engineer or Professional Cloud Engineer.● Experience with Kubernetes and container orchestration.● Knowledge of CI/CD pipelines and DevOps practices.● Familiarity with monitoring and logging tools such as Stackdriver, Prometheus, or Grafana.● Understanding of networking protocols and troubleshooting (TCP/IP, DNS, HTTP).Educational Qualifications:● Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).