Customer Service Representative

2 weeks ago

Greater Kolkata Area, IN D2 International Full time

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Order Management

  • Manage the end-to-end order process, from initial inquiry through to final shipment.
  • Coordinate with cross-functional teams to monitor workflow, secure required approvals, and ensure adherence to project timelines.

Communication and Coordination

  • Maintain clear and timely communication with international buyers, vendors, and internal stakeholders.
  • Conduct follow-ups on materials, approvals, sample development, and related project milestones.
  • Prepare professional correspondence, reports, and status updates for internal and external use.

Data Management and Documentation

  • Maintain and update production trackers, status reports, order sheets, and shipping documentation.
  • Organize and manage records related to costing, sourcing, sampling, and other operational processes.


Qualifications

  • Exceptional communication and interpersonal skills.
  • Strong analytical abilities combined with effective problem-solving skills.
  • Proven capacity to manage multiple projects, timelines, and stakeholder relationships.
  • Demonstrated interest in luxury, fashion, and global trade.
  • Willingness to learn industry-specific practices and apply existing knowledge to support operational excellence.

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