Lead Tech Support

5 hours ago

Hyderabad Telangana India, Telangana SRS Consulting Inc Full time

Job Role: Lead Technical SupportJob Description: The Lead Technical Support will be responsible for leading the team of Technical Support Analysts, providing high-quality support to our customers in USA, London and other locations globally, resolving their issues efficiently, and ensuring a positive customer experience. This role requires excellent leadership skills, communication skills, advanced problem-solving abilities, and a customer-centric approach.Key Responsibilities: • Lead and mentor a team of technical customer support analysts, providing guidance and support • Handle escalated customer inquiries and issues, ensuring timely and effective resolution • Analyze customer feedback and support metrics to identify areas for improvement • Develop and implement customer support policies and procedures • Collaborate with other departments to address customer needs and improve service delivery • Maintain accurate records of customer interactions and issue resolutions in the CRM system • Provide training and development opportunities for the technical customer support team • Respond to escalated customer inquiries via phone, email, and chat in a timely and professional manner • Diagnose and troubleshoot technical issues reported by customers • Provide technical support and assistance to customers via phone, email, or chat • Identify and diagnose technical issues reported by customers • Resolve technical problems in a timely and efficient manner • Escalate complex issues to the appropriate departments or teams for resolution • Assist customers with software installations and upgrades • Document and track customer issues in a ticketing system • Maintain accurate records of customer interactions and issue resolutions in the CRM system • Collaborate with other teams to ensure timely resolution of customer issues • Stay updated on product knowledge and industry trends to effectively assist customers • Provide feedback and suggestions to improve customer support processes and tools • Participate in the recruitment and onboarding of new team membersQualifications: • Bachelor's degree or equivalent in a related field •8+ Years Work Experience in similar roles • Proven Experience in Leading Customer Support Teams or Technical Support Teams • Proficiency in using CRM Software and other Service Desk ApplicationsSkills: • Strong Leadership and Team Management Skills • Knowledge of Windows and Mac OS, Network Services • Familiarity with software installation and troubleshooting • Advanced understanding of network protocols and configurations • Proficiency in using remote support tools • Excellent Verbal and Written Communication Skills • Advanced problem-solving and analytical abilities • Ability to work independently and as part of a team • Strong organizational skills and attention to detail • Ability to handle stressful situations and manage multiple tasks simultaneously

  • Liferay Tech Lead

    4 hours ago

    Hyderabad, Telangana, India, Telangana ValueMomentum Full time

    Job Title: Liferay Tech LeadLocation: Hyderabad Preferred Experience: 8+ years (with 3+ years in Liferay 7.x, specifically 7.4)Employment Type: Contract/FulltimeJob Summary:We are seeking a highly skilled and hands-on Liferay Tech Lead with deep expertise in Liferay 7.4, particularly in on-premises migrations and custom development. The ideal candidate will...

  • Software Tech Lead(Python)

    4 hours ago

    Hyderabad, Telangana, India, Telangana Gamyam Full time

    Job OverviewGamyam Info Tech LLP is looking for a Software Tech Lead with strong expertise in Python and Django to join our development team.This role involves hands-on coding, leading developers, collaborating with cross-functional teams, and delivering scalable, secure, and high-quality applications. Location: Hyderabad/Razole (Onsite)Key...

  • tech support

    3 days ago

    Hyderabad, Telangana, India Targix Technologies Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionTargix Technologies is an Ad-tech company with two innovative brands: DoDooH and CMS. DoDooH is a DOOH platform with over 1000 screens in clinics across top metros in India, leveraging AI-based CMS to optimize reach and frequency for advertisers. CMS is a SaaS platform providing AI-based CMS solutions for digital screen owners, ensuring...

  • Lead Tech Support

    6 days ago

    Hyderabad, Telangana, India SRS Consulting Inc Full time US$ 1,20,000 - US$ 1,80,000 per year

    Job Role: Lead Technical SupportJob Description:The Lead Technical Support will be responsible for leading the team of Technical Support Analysts, providing high-quality support to our customers in USA, London and other locations globally, resolving their issues efficiently, and ensuring a positive customer experience. This role requires excellent leadership...

  • RTL Tech Lead

    2 weeks ago

    Hyderabad, Telangana, India Quest Global Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Job Requirements Job Title: RTL Tech Lead We are currently seeking a highly skilled and experienced RTL Tech Lead to join our team. As the RTL Tech Lead, you will be responsible for leading the development and implementation of RTL designs for our projects. You will work closely with the engineering team to ensure the successful delivery of high-quality...

  • Tech Support

    3 days ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job Title: Tech Support / Sr. Process Associate Voice ProcessLocation: Hyderabad (Hitech City) Candidates must reside within a 25km radiusSalary: Up to 3.5 LPA + Incentives (Based on Performance)Job Type: Permanent, Full-TimeJob Summary:We are looking for an experienced Tech Support/Sr. Process Associate to join our Domestic Tech Support Voice process. The...

  • Tech lead

    6 days ago

    Hyderabad, Telangana, India NNIIT Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionNNIIT is recognized as India's premier learning platform, dedicated to enhancing educational capabilities through innovative practice and assessment methods. It offers comprehensive e-learning modules, practice sessions, and test series for students from grades 6 to 12. The platform is designed to empower learners with effective and...

  • Tech Co-Founder

    5 hours ago

    Hyderabad, Telangana, India, Telangana Go Extra Mile Full time

    Tech Co-Founder (with Investment) — Go Extra MileLocation: Hyderabad (On-site)Role Type: Co-Founder + Full-TimeEquity: Discussed based on contribution & investmentCompany DescriptionGo Extra Mile is India’s first rewards-based mobility platform for bikers, daily commuters, travellers, and vehicle owners. We turn everyday journeys into rewards, and are...

  • Service Delivery Leader

    5 hours ago

    Hyderabad, Telangana, India, Telangana PeopleStrong Full time

    About the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key ResponsibilitiesLead and manage L0–L2...

  • Tech Support Associate

    3 days ago

    Hyderabad, Telangana, India Targix Technologies Pvt. Ltd Full time ₹ 1,60,000 - ₹ 2,40,000 per year

    Tech Support Associate (Freshers / 0–2 Years Experience)Company: Targix Technologies Pvt. Ltd.Location: Madhapur, HyderabadJob Type: Full-timeAbout the Company:Targix Technologies Pvt. Ltd. is a growing digital solutions company focused on transforming healthcare and technology experiences through innovation and customer-centric support. We are expanding...