Associate Product Manager

Summary: The Associate Product Manager is responsible for supporting the strategic development and market expansion of Black Box’s innovative High Performance KVM over IP Solutions product portfolio. This role combines technical product expertise with market strategy to drive growth in these solutions for customer’s mission-critical environments including control rooms, broadcast facilities, and enterprise command centers.Purpose of the Job:The Associate Product Manager is responsible for supporting the strategic development and market expansion of Black Box’s innovative High Performance KVM over IP Solutions product portfolio. This role combines technical product expertise with market strategy to drive growth in these solutions for customer’s mission-critical environments including control rooms, broadcast facilities, and enterprise command centers. The Associate Product Manager will support the Product Management team in the all phases of the full product lifecycle roadmap, including strategic planning, feature definition, go-to-market/sales strategy, pricing, segmentation/competitive analysis, and thought leadership for the areas of responsibility. Serving as the company’s subject-matter expert in the designated portfolio, the Product Manager also provides recommendations to the executive leadership of Black Box on which product/service markets that Black Box should expand into, or exit.Primarily Roles & Responsibilities:Product Strategy & Roadmap:Support the development and execution in all phases of comprehensive product roadmaps for high-performance KVM over IP product familiesAssist with competitive analysis and market research to identify opportunities and threatsContribute to product positioning and differentiation strategies in the KVM over IP marketCollaborate with engineering teams to help prioritize feature development and technical enhancementsSupport OEM partnership strategy, particularly with leading OEM/ODM companiesMarket Development & Go-to-Market:Assist with go-to-market strategies for new product launches and feature releasesSupport sales teams in developing market penetration strategies across key verticalsHelp create compelling value propositions and competitive positioning materialsTechnical Product Support:Work closely with R&D teams to help translate market requirements into technical specificationsSupport product lifecycle management from concept through end-of-life decisionsHelp ensure compliance with industry standards and security requirementsParticipate in bug scrub triage to optimize investment in R&D development and sustain engineering effortsCustomer & Stakeholder Support:Serve as a key participant between cross-functional technical teams, customers, and other key stakeholdersParticipate in customer interviews and feedback sessions to understand user needsWork with support teams to analyze product performance and identify improvement opportunitiesAssist with product presentations to stakeholders and customersSupport major sales opportunities with technical expertise and solution developmentBusiness Performance & AnalyticsHelp establish and monitor key product metrics including revenue, market share, and customer satisfaction, product backlog, sales & inventory forecasts, and supply chain/fulfillment statusesGenerate required reporting on key metrics in a timely mannerAssist with ROI analysis for product investments and feature developmentSupport product pricing strategy and competitive analysisEducation/Experience Requirements:Bachelor's degree in Engineering or Computer Science2-4 years of product management or related experience in B2B technology products in an OEM/ODM organization 1-2 years of experience in KVM, switching & control systems, AV/IT integration, or related networking/infrastructure markets preferredExperience supporting product launches and go-to-market activitiesTechnical CompetenciesStrong understanding of KVM over IP technology, networking, and video distributionKnowledge of 4K/5K video standards, DisplayPort, HDMI, and digital video technologiesFamiliarity with virtualization technologies (VMware, Citrix, Microsoft)Understanding of PCoIP, RDP, and remote access protocolsExperience with enterprise security and compliance requirementsFamiliarity with Agile/Scrum development methodologies preferredIndustry KnowledgeUnderstanding of control room, broadcast, and command center environmentsKnowledge of government/defense procurement processes and TAA complianceFamiliarity with professional AV and broadcast industry standardsExperience with mission-critical 24/7 operational environmentsPreferred QualificationsPrevious experience in product management, marketing, or technical roles at KVM, AV technology companiesTechnical background in video processing, networking, or embedded systemsInterest in international markets and global product developmentRelevant coursework or certifications in product managementAbility to travel frequently (up to 25% of the time), including occasional international travel.