Chief of Staff

About the role

The Chief of Staff is of strategic importance, catalysing executive effectiveness, organisational alignment, and development. From high-energy startups to large-scale businesses, this role needs to serve as a key collaborator to the Leadership, making sure priorities are executed, and strategic projects remain on track.

As a Chief of Staff, you will work very closely with senior leaders, mainly the Head of Americas.

Your main job will be to:

• Help leaders stay focused on important work
• Make sure plans are executed
• Keep projects, people, and communication aligned

This role is a mix of:

• Strategy support
• Executive Assistant work
• Business operations

You help leaders by taking care of planning, coordination, and follow-ups so they can focus on big decisions.

Working Hours

You will work from 4:00 pm to 12:00 am IST.

This timing helps you work live with US teams.

You should be comfortable managing your time and working independently.

How you’ll make an impact

• Act as a trusted advisor to senior leaders
• Help turn ideas into action
• Be a bridge between leadership and teams
• Handle both big-picture strategy and day-to-day execution
• Work behind the scenes, but your work will affect the whole company
• In startups, you may support fundraising, product planning, and team issues
• In larger companies, you may focus more on communication, coordination, and alignment

Key Responsibilities

Strategy & Planning

• Help leaders define long-term goals
• Make sure goals are clear, measurable, and aligned across teams
• Remove blockers so teams can execute

Executive & Operational Support

• Organise town halls and internal meetings
• Prepare agendas and presentations
• Manage calendars, travel, and expenses
• Take routine work off leaders’ plates

Communication

• Clearly explain company goals to teams
• Share the right information with the right people
• Help leaders make faster and better decisions

Project Management

• Manage cross-team projects
• Track progress, risks, and deadlines
• Ensure projects are delivered on time

Decision Support

• Do research and prepare summaries for leaders
• Provide data and insights to support decisions
• Act as a second opinion for leadership

Presentations

• Improve PowerPoint slides for clarity and impact
• Ensure presentations are professional and easy to understand

Meetings

• Plan executive meetings
• Set agendas and track action items
• Ensure follow-ups actually happen

Stakeholder Management

• Work directly with senior leaders, teams, and partners
• Collect updates and push work forward without always involving the CEO
• Maintain alignment across teams

Role Expectations & Mindset Required

This role:

• Has undefined problems and no fixed playbook
• Requires comfort with change and ambiguity
• Needs strong people skills and emotional intelligence
• Involves handling confidential and sensitive topics
• Requires influencing people without direct authority

You must be:

• Discreet
• Objective
• Flexible
• Comfortable switching between strategy and execution

What is in it for you

• Close exposure to senior leadership
• Influence on important company decisions
• Opportunity for future leadership roles
• Chance to make a real impact
• Flexible working setup

Must-have Experience

• 7–10 years of experience in IT services, consulting, SaaS, or operations/strategy roles
• Worked closely with CXO-level leaders
• Led cross-functional projects
• Experience working with US clients
• Comfortable working across time zones
• Strong project management experience
• Experience in fast-growing, changing environments

Required Skills & Qualifications

• Bachelor’s degree (Business, Engineering, IT, or similar)
• Excellent written and verbal communication
• Strong analytical and business thinking
• High emotional intelligence
• Strong organization and follow-through
• Ability to handle confidential information
• Comfortable with unclear situations
• Skilled with tools like Microsoft 365, Jira, Confluence, CRM tools

Nice to have

• Previous Chief of Staff or CEO Office experience
• MBA or similar degree
• Project management certifications (PMP, Six Sigma, etc.)
• Experience with SAP or ServiceNow
• Exposure to sales ops, M&A, or global expansion