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Service Cloud Specialist

4 months ago

Jaipur, Rajasthan, India Prisio Technologies Pvt Ltd Full time

Certifications needed :

1) Salesforce Certified Administrator (SCA)

2) Salesforce Service cloud specialist

3) Salesforce AI Associate

Job Profile :

- Minimum of 2 years of experience in Salesforce with a focus on Service Cloud architecture and integrations;

- Completed at least two end-to-end implementations on Service Cloud.

- Case management and automated case creation experience.

- Demonstrated implementation experience and knowledge of Lightening Service Consoles, Omni Channel Setup, workflow rules, validation rules, approval processes, reports, and dashboards.

- Implemented multiple support processes to support multiple interaction channels.

- Implemented CTI, Telephony Integrations

- Implemented Einstien bot, live agents, In-app messaging

- Implemented Field services management

- Implemented tracking Service metrics and KPIs

- Build custom service apps

- Gen AI Process knowledge is a plus.

- Working experience in the co-pilot studio for AI.

- Experience in implementing solutions using Experience Cloud.

- Experience with Knowledge management.

- Configure Service Cloud to handle Case Management, Email-to-Case and Web-to-Case functionality.

- Experience with Integration, Apex programming, Visualforce, Lightning, Component Framework, Apex controllers, Triggers, Apex Customization, Batch jobs, Test Classes, REST and SOAP-based Web services and API Calls.

- Proficiency in HTML, CSS, and JavaScript

- Experience with Data & Security Model

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