Service Desk Management

The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...

Role : Service Desk Agent Experience : 3 to 8 Years Location : Chennai ,Bangalore Interview mode : Weekend Walkin DriveMust-Have** :Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support...

Job Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...

About the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Walk-In-Drive (Service Desk)Experience Range: 3 – 8 YearsLocation: Bangalore (Crescent Prestige Shantiniketan, Sadaramanagala South Taluk,...

This is a hands-on technical leadership role for someone who has built their foundation infull-stack software developmentand has proven experience operating within aservice desk / production support environment. You will lead a team responsible forincident triage, defect analysis, patch development, and deploymentsacross customer environments (including...

This is a hands-on technical leadership role for someone who has built their foundation in full-stack software development and has proven experience operating within a service desk / production support environment. You will lead a team responsible for incident triage, defect analysis, patch development, and deployments across customer environments (including...

Service Desk ManagementLocation: BangaloreExp range: 1-3 yearsNP: ImmediateJob Description:As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret...

Role: Service DeskExperience: 3 to 5 yearsLocations: Chennai, Bangalore, Hyderabad, Mumbai, IndoreMust-Have:• Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat• Willing to work in night shifts over prolonged period• Excellent written & spoken communication skills• Demonstrate...

Job Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership.Proven track record of implementing AI...