Applications Support Engineer
1 month ago
Years of Experience : 5 To 7 years.
Location : Chennai.
Joining : Only immediate joiner to Serving Notice.
Job Description :
Incident Management :
- Respond promptly to incidents and troubleshoot issues.
- Diagnose and resolve technical problems, escalating to higher-level support as needed. Implement solutions to prevent recurring issues.
Problem Management :
- Analyze incident trends to identify root causes.
- Develop and implement permanent fixes to prevent future occurrences.
- Collaborate with development teams to improve application stability and performance.
Change Management :
- Participate in change management processes, ensuring that changes are implemented smoothly and without disruption.
- Test and validate changes before deployment to production.
Monitoring and Alerting :
- Monitor application performance and system health.
- Respond to alerts and take corrective action.
Documentation :
- Maintain accurate and up-to-date documentation for applications and processes.
- Create clear and concise incident reports and resolution documentation.
Qualifications :
Required :
- Strong understanding of SQL and Unix.
- Good knowledge of ITIL processes.
- Ability to work in shifts and flexible hours.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Preferred :
- Experience with DevOps tools (e.g., Jenkins, Ansible).
- Knowledge of Java and related technologies.
- Experience with automation tools (e.g., Autosys).
- Experience with IT service management tools (e.g., ServiceNow, Dynatrace).
- ITIL certification.
- Prior experience in application production support.
- Knowledge of payment and finance domain applications.
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