Consultant

20 hours ago

Kochi Kerala India, Ernakulam Santamonica Tours and Travels Full time

Position: Ticketing Consultant

Department: Travel & Tourism

Location: Abu Dhabi

Reports To: Branch Manager

Role Overview:

The Ticketing Consultant is responsible for handling all aspects of ticketing and reservations, ensuring accurate and timely issuance of travel tickets for customers. The role involves direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences.

Key Responsibilities:

  • Ticket Booking & Issuance:
  • Book and issue airline tickets (domestic and international) using ticketing platforms (e.g., Amadeus, Sabre, Galileo).
  • Ensure compliance with airline policies and regulations during ticket issuance.
  • Customer Assistance:
  • Assist customers with flight inquiries, schedule changes, and cancellations.
  • Provide travel recommendations, including flight options and cost-effective routes.
  • Amendments & Refunds:
  • Manage re issuance of tickets for date or flight changes.
  • Process refunds as per airline policies.
  • Coordination & Documentation:
  • Maintain accurate records of transactions and correspondence with customers.
  • Coordinate with airlines and travel partners for any escalations or special requirements.
  • Problem Resolution:
  • Handle customer complaints or issues promptly and professionally.
  • Provide solutions for disrupted travel plans, such as delays or cancellations.
  • Up selling & Cross-Selling:
  • Promote ancillary services such as travel insurance, hotel bookings, and holiday packages.

Skills & Qualifications:

  • Educational Background: Bachelor’s degree in Travel & Tourism or related field (preferred).
  • Experience: 2–4 years of experience in ticketing or travel operations.
  • Technical Skills:
  • Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or equivalent).
  • Familiarity with fare rules, taxes, and airline regulations.
  • Soft Skills:
  • Excellent communication and customer service skills.
  • Attention to detail and the ability to multitask in a fast-paced environment.

Preferred Qualifications:

  • IATA certification or diploma in travel and tourism.
  • Knowledge of multiple languages, especially regional or international.

Key Attributes:

  • Problem-solving skills and a customer-first approach.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills

  • AI Consultant

    20 hours ago

    Kochi, Kerala, India, Ernakulam HashRoot Full time

    We are seeking an experienced AI Consultant to join our team in Kochi. The ideal candidate will have expertise in Artificial Intelligence, Machine Learning, and Data Science, with strong problem-solving skills to design and implement AI-driven solutions. The role involves working closely with clients and internal teams to identify opportunities, develop...

  • Customer Chat Support Executive

    20 hours ago

    Kochi, Kerala, India, Ernakulam Onboard Aero Consultant Pvt Ltd Full time

    About Us: Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries via WhatsApp and online platforms.Key...

  • Information Security Consultant

    20 hours ago

    Kochi, Kerala, India, Ernakulam Soffit Infrastructure Services Ltd Full time

    The Information Security Consultant will be responsible for the implementation, assessment, and management of ISO 27001:2022, ISO 27002, and SOC 2 standards for clients. This role involves working independently or alongside senior consultants to help clients achieve and maintain information security compliance and other best practices. The consultant will...

  • NCLEX Trainer

    20 hours ago

    Kochi, Kerala, India, Ernakulam Envertiz Academy Full time

    Your opportunity to shape the future of healthcare careers with Envertiz Consultancy!Established in 2014, Envertiz Consultancy is a trusted leader in international healthcare recruitment and training, recognized as one of the UK's premier providers. We partner closely with the NHS and private healthcare organizations to deliver ethical, efficient, and...

  • Business Setup Advisor

    21 hours ago

    Kochi, Kerala, India, Ernakulam Continental HR Solutions Full time

    Business Setup AdvisorKochi, Kerala | International Business Services & Consultancy | Full-TimeSalary: ₹3.5 LPA + Incentives + Travel Allowance + Statutory BenefitsAbout the CompanyA leading UAE-based consultancy specializing in business setup, accounting, auditing, and legal advisory. With strong government affiliations and a presence in Dubai, the firm...

  • Senior Academic Advisor

    20 hours ago

    Kochi, Kerala, India, Ernakulam XYLEM LEARNING Full time

    Job Title - Academic Advisor – Upskill ProgramsPosition Summary:You will be the first point of contact for prospective learners and their families—guidingthem through our upskilling offerings in domains like digital marketing, design, contentstrategy, and paid media. You will consult, nurture, and convert leads using accurate,program-specific knowledge...

  • DevOps Engineer

    20 hours ago

    Kochi, Kerala, India, Ernakulam Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!!We are hiring for DevOps Engineer!!Experience: 8-10 yearsLocation: KochiVirtual Date of Interview: 26-Sep-2025Required Technical Skillset:Min of 5+ years of experience in DevopsBuild and maintain complex/scalable CI/CD pipelines on infrastructure and application sideBuild patterns for CI/CD to One-Click deplyHas...

  • Inside Sales Executive

    20 hours ago

    Kochi, Kerala, India, Ernakulam Kolo Full time

    Location: KochiEmployment Type: Full-timeExperience: 1–3 years in Inside Sales or Customer Success preferably in Interior/Construction firmsAbout KoloKolo is a B2C hyperlocal marketplace and advisory platform for home construction and interiors.Our mission is to empower homeowners to make the right choices for their dream homes by combining:Deep evaluation...

  • Student Advisor

    20 hours ago

    Kochi, Kerala, India, Ernakulam Envertiz Study Abroad Full time

    Envertiz Study Abroad Private Limited, a subsidiary of Envertiz Consultancy, is a key part of the Envertiz Group. We collaborate with reputable education providers who are recognized for delivering quality education and are fully accredited by the respective countries' regulatory authorities. Job Summary:We are seeking a dynamic and empathetic Student...

  • Restaurant Manager

    20 hours ago

    Kochi, Kerala, India, Ernakulam Envertiz Group Full time

    Envertiz Group is a diversified organization with interests in education, consultancy, healthcare, and hospitality. With a commitment to delivering excellence, we have built trusted partnerships and a reputation for quality services both in India and internationally. Role OverviewWe are seeking an experienced Restaurant Manager to oversee daily operations,...