Customer Relationship Management Specialist
3 weeks ago
About the role
Job responsibilities :
Tool Administration & Management
- Administer and maintain business tools such as [e.g., Jira, HubSpot, Intercom etc.]
- Customize and configure tools based on business requirements.
- Manage user access, roles, and permissions.
- Monitor tool performance and troubleshoot technical issues.
Workflow Automation
- Help business teams with automation solutions (e.g., using Zapier, Make or native integrations).
- Build, test, and deploy automations to improve efficiency across teams.
- Maintain process documentation and ensure ongoing stability.
Integration & Data Management
- Support the integration of systems to ensure seamless data flow and reporting.
- Help ensure data accuracy and cleanliness across connected platforms.
User Support & Enablement
- Serve as Level 1–2 support for tool-related issues and questions.
- Create how-to guides, SOPs, and training resources.
- Support onboarding of new employees with the right tools and workflows.
Reporting & Continuous Improvement
- Track tool usage, adoption, and automation impact.
- Recommend improvements based on usage data and team feedback.
- Stay current on new features, tools, and trends in business systems.
Qualifications:
- 2–4 years experience in a business systems, operations, or automation-related role.
- Hands-on experience with at least 2 of the following: CRMs, project management tools, communication platforms, workflow automation tools.
- Experience with CRM tools, preferably Hubspot.
- Experience with no-code/low-code platforms like Zapier, Make or similar.
- Strong problem-solving and process optimization mindset.
- Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools and frameworks to solve real world problems at Aspire.
- Experience in using Hubspot /JIRA / Intercom etc.
- Familiarity with APIs, data mapping, or integration tools.
- Experience working cross-functionally with teams like Sales, Marketing, HR, and Support.
- Basic understanding of security, compliance, and data privacy best practices.
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