General Manager

20 hours ago


New Delhi Delhi India, Delhi SMA - Strategic Management Alliance Full time

Position: General Manager

Location: Delhi/NCR

Salary Band: ₹18–24 LPA


Company: A client of Strategic Management Alliance operates a contemporary 50 Room Hotel catering primarily to discerning Japanese guests. The hotel features a signature Japanese restaurant, café, spa, and authentic Japanese Bath Experience—offering a tranquil blend of comfort and cultural sophistication.


Role Overview:

As General Manager, you will lead operations for this business Hotel renowned for its long-stay and transit clientele. You’ll be responsible for elevating Guest Experience, maintaining brand consistency, and fostering an environment of genuine Japanese-inspired hospitality.

We seek a professional with a deep understanding of Japanese culture and service sensibilities. Prior experience in handling Japanese guests—within or outside the hospitality industry—will be highly valued.


Key Responsibilities:

  • Oversee day-to-day hotel operations ensuring impeccable guest service and operational efficiency.
  • Maintain brand standards and uphold Japanese hospitality principles in every guest interaction.
  • Build and sustain strong relationships with long-stay and repeat guests, ensuring personalized service delivery.
  • Lead, train, and motivate a multicultural team to deliver exceptional experiences consistently.
  • Drive revenue performance through strong guest relations, brand positioning, and repeat business.
  • Manage budgets, monitor financial performance, and ensure cost control.
  • Collaborate with Culinary, Spa, and Service teams to curate authentic experiences aligned with Japanese sensibilities.

Preferred Qualifications & Experience:

  • Graduate in Hospitality Management or related field.
  • 12–15 years of experience in upscale or business hotels, including 2–3 years as Unit Head/Hotel Manager.
  • Proven ability to work with Japanese clientele; knowledge of Japanese Culture / Language would be a strong advantage.
  • Excellent communication, guest engagement, and interpersonal skills.
  • Strong financial and operational acumen.
  • Passion for Japanese culture and hospitality standards.



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