
General Manager
20 hours ago
Position: General Manager
Location: Delhi/NCR
Salary Band: ₹18–24 LPA
Company: A client of Strategic Management Alliance operates a contemporary 50 Room Hotel catering primarily to discerning Japanese guests. The hotel features a signature Japanese restaurant, café, spa, and authentic Japanese Bath Experience—offering a tranquil blend of comfort and cultural sophistication.
Role Overview:
As General Manager, you will lead operations for this business Hotel renowned for its long-stay and transit clientele. You’ll be responsible for elevating Guest Experience, maintaining brand consistency, and fostering an environment of genuine Japanese-inspired hospitality.
We seek a professional with a deep understanding of Japanese culture and service sensibilities. Prior experience in handling Japanese guests—within or outside the hospitality industry—will be highly valued.
Key Responsibilities:
- Oversee day-to-day hotel operations ensuring impeccable guest service and operational efficiency.
- Maintain brand standards and uphold Japanese hospitality principles in every guest interaction.
- Build and sustain strong relationships with long-stay and repeat guests, ensuring personalized service delivery.
- Lead, train, and motivate a multicultural team to deliver exceptional experiences consistently.
- Drive revenue performance through strong guest relations, brand positioning, and repeat business.
- Manage budgets, monitor financial performance, and ensure cost control.
- Collaborate with Culinary, Spa, and Service teams to curate authentic experiences aligned with Japanese sensibilities.
Preferred Qualifications & Experience:
- Graduate in Hospitality Management or related field.
- 12–15 years of experience in upscale or business hotels, including 2–3 years as Unit Head/Hotel Manager.
- Proven ability to work with Japanese clientele; knowledge of Japanese Culture / Language would be a strong advantage.
- Excellent communication, guest engagement, and interpersonal skills.
- Strong financial and operational acumen.
- Passion for Japanese culture and hospitality standards.
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