Manager

2 weeks ago


Gurgaon Haryana, Haryana, India Johnson Controls International Full time

Role :-

Øin Daily Operations.ØExpertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads.ØIdentify and assess complex problems for area of responsibilityØEnsure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.ØPlan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics. ØEnsure Accuracy check and working on preventive and corrective actions with RCA.ØAlignment to strategic direction set by senior management when establishing near-term goals.ØFocus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.ØPlan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.ØDevelop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive managementØEnsuring the team completes billing requirements to meet daily and month-end deadlines.ØEnsure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.ØEnsure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External AuditsØLead through transitions and increase organizational performance driving and embedding many competing initiativesØManage Team Leads and their teams depending on scope and complexity.ØBuild high performing team and foster an inclusive environment.ØAccountable for performance management, talent development and succession planning.ØCoordinate activities of team members engaged in processes and sub-processes to deliverØMonitor Productivity and Efficiency of teams on Periodic BasisØBuild & manage credible robust business relationships with key partners and stakeholders with a focus process maturityØWork closely with relevant stakeholders to drive the Process strategyØSupport queries related to Billing disputes, Third Party PortalsØMonitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.ØClose communication and partnership with Internal Audit teams as well as Group External AuditorsØResponsible for RCA on Business escalations and provide active resolutions.ØDrive the defined process initiatives for centerØAct as a subject matter expert and support the teams with continuous improvement projects.Requirement :- ØBachelor’s/Master’s degree in Accounting, Finance or Business Administration.ØContinuous improvement training (e.g., LEAN / Six Sigma) desirable.Ø5 years people management experience preferred.Ø7-10 years of experience in Cash & Collection Processes in a Global EnvironmentØContinuous Improvement mindset.ØDemonstrated ability to manage large teams and highly adept at building resiliency within them.ØPossess a strong customer service acumen.ØSelf-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.ØExcellent verbal and written communication skills.ØManaged stakeholders with extensive experience working in a diversified industry environment.ØExperience working in a Shared Service EnvironmentØManaged 25 to 30 team members across the full spectrum of Order to CashØAbility to work across diverse cultures and backgrounds


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