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Deputy Manager- Dispute Managment IC Role

3 months ago

Gurgaon Haryana, Haryana, India Johnson Controls International Full time

Job Role: -

·With a strong analytical approach, support the business by understanding customer disputes, assist with the research of cases to resolve customer issues on accounts, and support actions to prevent delinquent payment. ·Directly interact with Operations, Sales, and Support personal at Branch/ District levels·In parallel with resolving / addressing disputes and AR issues, identifies root causes for use in improving processes and preventing recurring of disputes / AR issues.·Lead and drive calls and other forums as agreed with Sales/ SSC/ Branch / customers. Drive discussions with Collections, Billing, Booking and other functional leaders to tactically resolve disputed AR / 90+ aged issues.·Maintain communication logs related to details of the dispute, discussions and agreed upon solution with internal teams and customers in the ERP.·Manage and Process Adjustments like full credits, Credit Rebills and Write Offs with appropriate Delegation of Authority (DOA) ·Achieving monthly targets & KPI’s as published. ·Review, manage and mitigate credit service hold accounts through dispute resolution and collections activities.·Act as single point of contact for all Fire related queries from Sales/ SSC/ Branch/ Internal OTC teams / Customers.·Continuously seek out better ways of performing process & supports process improvement initiatives.

Qualification:-·Minimum: Bachelor’s Degree in any stream. ·5+ years of relevant experience into Collections & Disputes. Prior experience of dispute management is must.·Expertise in AR/ Order to Cash domain. ·Good hands on knowledge of MS Excel, VLOOKUP, pivot tables and basic MIS reporting.·Problem solving and analytical approach·Business communication (both verbal and written) is a must·Ability to work in a high pressured, fast moving, and challenging environment.·Excellent customer centricity along with organized & Detail Oriented approach.

Prior experience with JCI O2C domain will be preferred

Eligibility

•Should be in current position for not less than 12 months.•FY23 Performance rating should not be less than “Consistently Meets Expectations” and should not be under any performance improvement/ disciplinary plan. •Fresh graduates/postgraduates during their training period are not allowed to apply.•Employees currently at 168 & 169 job grade are eligible to apply.• Employees with required education and experience can only apply.

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