Lead- Credentialing Operations

Role Overview:

We are seeking a highly analytical and detail-oriented Senior Manager – Credentialing to lead the Third-party due diligence and credentialing process (for Clients, Vendors / Partners / Any Third-Party due diligence). This role requires a strong understanding of financial statements, legal risk assessment, and KYC processes along with technology due diligence acumen (understanding of CISA reports etc.). The ideal candidate will have prior experience in banking, particularly in middle-office operations, and a proven ability to assess financial soundness, technology competency and compliance risks associated with third parties.

Key Responsibilities:

1. Credentialing & Due Diligence

• Lead the end-to-end credentialing & due diligence process for third parties engaged in business with Experian India (includes Clients, Vendors and Partners).
• Conduct thorough due diligence, including financial analysis (P&L, balance sheet, cash flow, Net worth etc).
• Review legal, regulatory, and reputational risks, including criminal or litigation history.
• Review technology due diligence reports and assess privacy, security and robustness of IT competency of third parties.
• Validate business models, ownership structures, and operational soundness.

2 . KYC & Compliance Oversight

• Ensure all KYC documentation is collected, verified, and compliant with internal and regulatory standards.
• Monitor adherence to AML, CFT, and data privacy regulations.
• Maintain up-to-date records and ensure timely re-credentialing and renewals.
• Industry-Standard Credentialing Team Functions.

3. Verification of Credentials: Validate licenses, certifications, financial registrations, and legal standing of entities and key personnel.

4.Documentation Audits: Ensure completeness, accuracy, and consistency of submitted documents.

5. Regulatory Alignment: Stay updated on evolving regulatory requirements and ensure credentialing processes are aligned.

6.Internal Audits & Reporting: Conduct periodic audits and generate reports for internal stakeholders and regulators. Engage with Audit & control functions to effectively drive audit and governance processes for credentialing function.

7.Stakeholder Communication: Act as the point of contact for internal teams (Legal, Risk, Compliance) and external partners during the credentialing process.

Process & Team Management

• Develop & manage credentialing frameworks, SOPs, and checklists.
• Train and mentor team members (internal as well as Outsourced) on best practices and regulatory updates. Build & develop high performance, high engagement team
• Leverage technology to streamline workflows and improve turnaround times. Lead continuous improvement projects to increase efficiency & effectiveness of the function, while improving customer experience of third parties.

Qualifications & Experience

• Bachelor’s or Master’s degree in finance, Accounting, Business Administration, or related field.
• 10-15 years of experience in banking or financial services, preferably in middle-office or third-party Due diligence roles.
• Strong understanding of financial statements and accounting principles.
• Experience in KYC, AML, and regulatory compliance.
• Experience in Sanction & PEP Screening.
• Familiarity with BFSI & Fintech business models and risk profiles.

Soft Skills Required

• Analytical Thinking: Ability to interpret complex financial and legal data.
• Attention to Detail: Precision in reviewing documentation and identifying inconsistencies.
• Integrity & Confidentiality: High ethical standards in handling sensitive information.
• Effective Communication: Clear and concise reporting and stakeholder engagement.
• Collaboration: Strong interpersonal skills to work across departments.
• Time Management: Ability to manage multiple credentialing cases under tight deadlines.
• Problem Solving: Proactive in identifying issues and proposing compliant solutions.