Care Coordination Support Specialist

3 weeks ago

Noida, Uttar Pradesh, India Vistec Partners Full time

Job Summary

The Care Coordination Support Specialist plays a vital role in supporting healthcare providers to deliver high-quality, personalized care to patients. This position involves a blend of operational, clinical, and administrative tasks that ensure seamless coordination between patients, providers, and external agencies. The ideal candidate is detail-oriented, tech-savvy, and passionate about improving healthcare delivery.

Key Responsibilities:

Onboarding Operations Support

  • Scheduling Operations
  • Retrieve insurance and address details from public databases for new patients
  • Monitor visit logs for missed appointments and flag for rescheduling
  • Verify scheduled visits are correctly configured in the Electronic Health Record (EHR)
  • Update patient contact information in the EHR

Post-Visit Updates

  • Attach clinical and nonclinical addendums to respective care plans
  • Send Care Plan links via EHR
  • Review visit notes for data required in program applications
  • Track labs, diagnostic imaging (DI), referrals, and DME orders; flag missing items to providers

External Communications

  • Prepare patient notification letters using mail merge and submit for printing
  • Maintain and update Excel trackers for patients shared with external agencies
  • Send weekly updates to relevant stakeholders

Coordination of Care Support

  • Individual Record Review
  • Review EHR for new referrals, labs, DI, and DME; update trackers accordingly
  • Monitor incoming records and charts
  • Identify overdue items and follow up with onshore teams or vendors

Additional Responsibilities

  • Execute daily tasks assigned by the supervisor or manager
  • Contribute to process improvement initiatives within care coordination workflows

Qualifications

  • Experience in healthcare quality operations
  • Strong communication skills and a collaborative attitude
  • Proficiency in Microsoft Excel
  • Prior experience with Electronic Health Records
  • Ability to understand and relay medical information and facility protocols

Why Join Us?

Be part of a mission-driven team that's transforming home-based healthcare. Your work will directly impact patient outcomes and provider efficiency, making a meaningful difference every single day.

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