Culture and Change Management Lead

3 days ago

Gurugram Haryana India, IN Air India Express Full time

Summary-

Drive an inclusive culture and strengthen employee engagement through strategic initiatives.

Lead internal communication plans to support change management and business transformation.

Collaborate with HRBPs and cross-functional teams for consistent messaging and cultural alignment. Requires 8+ years in Organization Development and change management expertise, strong storytelling Skills.


Role- Culture and Change Management Lead

Job Location- Gurgaon HQ

Work From Office Only


Objective-

To drive a cohesive and inclusive organizational culture, enhance employee engagement, and lead strategic internal communication initiatives that support change management and business transformation.


Key Responsibilities:

1. Culture Strategy & Alignment

  • Develop and implement culture-building initiatives that reflect the company’s mission, values, and strategic goals.
  • Collaborate with cross-functional teams to embed cultural values into recruitment, onboarding, performance management, and recognition programs.
  • Conduct regular culture assessments, pulse surveys, and feedback sessions to monitor cultural health and identify areas for improvement.
  • Organize and lead cultural events, campaigns, and storytelling initiatives that celebrate diversity, inclusion, and employee contributions.

2. Change Communication Strategy

  • Design communication plans that support organizational updates
  • Create clear, empathetic, and engaging content for internal channels such as emails, workplace and town halls.
  • Partner with HRBP’s to tailor communication strategies for different employee groups and ensure consistent messaging.
  • Monitor employee sentiment and feedback during change initiatives and adjust communication approaches accordingly.

3. Employee Engagement & Experience

  • Design initiatives that enhance employee engagement, morale, and connection to the company’s value.
  • Facilitate two-way communication channels to encourage employee voice and feedback.
  • Support leadership in delivering transparent and inspiring messages that build trust and alignment. (CEO and CXO desk)
  • Track engagement metrics and provide actionable insights to leadership for continuous improvement.

4. Stakeholder Collaboration

  • Work closely Group Internal Communications, and other departments like PR to ensure alignment of messaging and cultural goals.
  • Support cross-functional teams in managing change-related communication and employee readiness.

Qualifications:

  • Postgraduate degree (MBA) from a recognized university
  • Minimum 8+ years of experience in internal communications, employee engagement, or Organization development.
  • Excellent communication skills, strong writing, storytelling, and interpersonal communication skills.
  • Ability to influence and collaborate across all levels of the organization.


Preferred Skills:

  • Familiarity with aviation industry dynamics and operational environments.
  • Certification in change management or organizational development (e.g., Prosci, Kotter).
  • Experience with employee engagement platforms, intranet tools, and communication analytics.
  • Creative mindset with a passion for building inclusive and high-performing cultures.

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