Customer Care Representative

3 days ago

Kolkata West Bengal India, West Bengal The HIRD Full time

Job Title: Customer Support Associate – Outbound (US Process)

Experience: (1–4 Years Experience)

Location: Kolkata / Noida (Work From Office)

Compensation: Up to ₹4.5 - 5 LPA (case-to-case basis)

Shift: Night Shift (US Shift)


Key Responsibilities:

  • Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily, weekly, and monthly performance and conversion targets.
  • Handle objections with professionalism and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and overall performance.
  • Ensure compliance with company policies, process guidelines, and US calling regulations.


Required Skills & Qualifications:

  • Bachelor’s degree or equivalent.
  • 1–4 years of experience in outbound calling for US clients.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call Centre software.
  • Comfortable working in night shifts aligned with US time zones.
  • Goal-oriented, positive attitude, and strong work ethic.
  • Knowledge of US culture and customer behavior.
  • Open to Work From Office (mandatory).

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