Customer Success Specialist

3 weeks ago

Bengaluru Karnataka India, Karnataka DeltaX Full time

Job Description


We’re looking for a dynamic and organized individual with a background in creative or digital marketing agencies, who can take ownership of client success and account management. This role sits at the intersection of delivery, communication, and process ownership. You will play a key part in building out our client success playbook while nurturing strong relationships with our partners. This is a high-ownership, high-impact role - ideal for someone who thrives in fast-paced environments and enjoys wearing multiple hats.


Key responsibilities:

  • Be the primary point of contact for clients post-onboarding
  • Understand client objectives and ensure our work aligns with them
  • Proactively identify areas to add value, upsell services, and reduce churn
  • Schedule and lead regular client reviews, performance check-ins, and QBRs
  • Ensure timely and quality delivery of creative and performance outputs
  • Help define and implement scalable processes for client success & account hygiene
  • Build documentation/templates for internal use: briefs, feedback loops, tracking sheets, SoPs
  • Work with creative, media, and analytics teams to ensure client feedback is well translated and implemented
  • Manage internal task allocation, timelines, and resource dependencies
  • Escalate risks or blockers to leadership as needed
  • Maintain visibility on deliverables, keeping all stakeholders updated


Qualifications:

  • 2-4 years of experience in a creative/digital marketing agency
  • Strong understanding of how creative and campaign workflows operate
  • Hands-on experience working directly with clients across verticals
  • Proficiency in tools like Notion, Trello, Google Sheets, Slack, etc.
  • Clear, confident communicator with strong written and verbal skills
  • Experience in reporting, making presentations, and driving calls
  • Experience with performance marketing or content-led campaigns
  • Exposure to tools like Asana, ClickUp, HubSpot, or CRM software
  • Ability to work cross-functionally with design, media buying, and analytics teams
  • Previous involvement in building or optimizing internal processes/playbooks


About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.


  • Customer Success Specialist

    1 day ago

    Bengaluru, Karnataka, India Procuzy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Success Specialist who can assist clients in the easy onboarding of the data on our SaaS Platform - Procuzy Develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success...

  • Customer Success Specialist, Advertising

    1 day ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...

  • Customer Success Specialist

    1 day ago

    Bengaluru, Karnataka, India Awign Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the RoleAt Awign, we serveglobal customersacross the rapidly growing industries ofRobotics and Artificial Intelligence, deploying thousands of specialist and generalist talent across India and the world. We're looking for a dynamic and proactiveCustomer Success Specialistto manage and grow our global client accounts. You'll be the primary point of...

  • Customer Success Specialist, Advertising

    3 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist, Advertising

    1 week ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Qrata Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Client: Startup D2C BrandLooking for a Customer Success Specialist to join the team and help us create a fun kids brand.Role Overview:Responsibilities:Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage...

  • Customer Success Specialist II

    1 day ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....

  • Customer Success Specialist

    18 hours ago

    Bengaluru, Karnataka, India Orca Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Big Ideas. Real People.At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Freshworks Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Specialist - Customer Success Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, ...

  • Customer Success Specialist

    5 days ago

    Bengaluru, Karnataka, India DotKonnekt Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About DotKonnektDotKonnekt is a fast-growingEnterprise AI startupdedicated to acceleratingGenAI adoption across global enterprises.We deliver comprehensive, full-stack AI solutions that provide organizations withsecure, scalable pathways to AI transformation— from strategy and infrastructure to intelligent applications and measurable business...