Customer Support Associate – E-commerce Brand

2 hours ago

Noida Uttar Pradesh India, Ghaziabad DIRTS Full time
Job Title: Customer Support Associate – E-commerce Brand (In-office, Noida)

Location: Sector 70, Noida (In-office, 6 days a week)

Salary: ₹18,000 – ₹25,000 per month (Fixed + Performance + Attendance bonus)

Experience: 0–2 years in customer support / telesales / call centre (E-commerce experience is a plus)

Type: Full-time, long-term role (not an internship)


About the Company

We are a fast-growing D2C health & wellness brand selling products through our website and marketplaces (Amazon, etc.).

We get a high volume of calls, WhatsApp queries and messages from customers every day and we are looking for a reliable, honest and long-term customer support associate to join our team.


Role Overview

You will be the first point of contact for our customers – answering their queries, solving problems and making sure every customer feels heard, respected and supported. This is not a pure “sales” job; it is service + relationship-building with our customers.


Key Responsibilities (Daily Work)
  • Handle inbound calls, WhatsApp messages and emails from customers.
  • Answer customer questions about orders, deliveries, returns, exchanges and product usage.
  • Call back customers for missed calls / follow-ups.
  • Log every conversation properly in our system / Google Sheets / CRM.
  • Coordinate with operations / dispatch team for delivery or complaint resolution.
  • Follow standard scripts & replies but use common sense and empathy while talking.
  • Maintain polite, calm and professional communication tone in Hindi and basic English.
  • Achieve basic KPIs like:
  • Call response time
  • Number of tickets closed in a day
  • Customer satisfaction / feedback


Must-Have Skills & Qualities
  • Strong communication in Hindi and basic English (spoken & written).
  • Patience and empathy – ability to listen and handle frustrated customers calmly.
  • Basic computer skills – can use WhatsApp Web, Google Sheets, email, etc.
  • Punctual and consistent – comes on time, informs in advance for leaves.
  • Comfortable with 6-day working and festival/season peak workloads.
  • Clear intention to work for at least 1–2 years in the same company (not a short-term internship mindset).


Good to Have (Not Compulsory)
  • Previous BPO / call centre / customer support experience.
  • Experience handling Amazon / Shopify / E-commerce customer queries.
  • Knowledge of tools like Excel / Google Sheets / CRM.


What We Offer
  • Fixed salary between ₹18,000 – ₹22,000 per month (depending on skills & experience).
  • Upto ₹3,000/month additional based on:
  • On-time attendance
  • Proper documentation of calls
  • Customer satisfaction feedback
  • Training on our products, systems and scripts.
  • A stable, long-term role in a growing D2C brand.
  • Supportive environment – clear communication, not a toxic call-centre culture.


Work Timings
  • Monday to Saturday
  • General shift timings (for example): 10:00 AM – 7:00 PM
  • Location: Sector 70, Noida (In-office)


How to Apply

Please apply to the Link and we will connect after shortlisting

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