Delivery Head
4 weeks ago
Job Overview :
As the Delivery Head, you will be responsible for overseeing the successful delivery of products/services to our clients/customers. You will lead and manage a team of professionals, ensuring that projects are completed on time, within scope, and within budget. Additionally, you will be responsible for maintaining strong client relationships and ensuring customer :
Leadership and Team Management :
- Lead, motivate, and manage a team of delivery professionals.
- Provide guidance, coaching, and support to team members to ensure high performance.
- Foster a collaborative and positive work environment.
Project Planning and Execution :
- Develop project plans, including scope, timeline, resources, and budget.
- Monitor project progress and ensure adherence to the plan.
- Identify and mitigate risks and issues that may impact project delivery.
- Implement effective project management methodologies and best practices.
Client Relationship Management :
- Serve as the primary point of contact for clients/customers.
- Build and maintain strong relationships with clients, understanding their needs and expectations.
- Communicate regularly with clients to provide updates on project status and address any concerns.
Quality Assurance and Delivery Excellence :
- Ensure that deliverables meet quality standards and client requirements.
- Conduct regular reviews and assessments to identify areas for improvement.
- Implement measures to enhance delivery efficiency and effectiveness.
Financial Management :
- Monitor project budgets and financial performance.
- Identify opportunities for cost optimization and revenue generation.
- Ensure that projects are delivered within budgetary constraints.
Requirements :
- Bachelor's degree in a relevant field (e.g., Business Administration, Project Management).
- Proven experience in a leadership role, preferably in a delivery or project management capacity.
- Strong understanding of project management methodologies (e.g., Agile, Waterfall).
- Excellent communication and interpersonal skills.
- Ability to effectively manage multiple projects and priorities.
- Strong problem-solving and decision-making abilities.
- Client-focused with a commitment to delivering exceptional service.
- PMP certification or equivalent (preferred).
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