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Head of Delivery- Insurance

4 months ago


chennai, India Saaki Argus & Averil Consulting Full time

About Client:

A leading Insurance BPO


Job Responsibilties:

The Head of Delivery, Insurance will plan, direct and oversee , ensuring development and implementation of efficient Opearations and cost effective systems to meet current and future needs of the organization.


Will be responsible to:

  • Ensure high quality and consistent delivery.
  • Look out for continous imporvements of processess and improve productivity / quality.
  • Smooth & efficient on-boarding of clients.
  • Ensure compliance to all regulatory requirements and risks across the organization
  • Participate & assist in all audits (Internal/ External)
  • Monitor & ensure client relationship are well managed through active and regular engagements.
  • Supervise, mentor teams - monitor and measure the teams performance.


Candidate Requirements:

  • 20+ years of experience in handling delivery from Insurance , BPO domain
  • Excellent communication with good stakeholder and people management skills

Location: Chennai