ReSource Pro

4 days ago


Bangalore, Karnataka, India ReSource pro Full time

Purpose of the position :


- Provides support to identify and resolve network and client connectivity related issues after escalation from the Helpdesk Team. Under the direction of the Supervisor, configure, evaluate, monitor and maintain network equipment in order to support a stable network and connectivity to :


- Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)


Customer Support & Troubleshooting :


- Review escalated network support tickets and handle first line of network troubleshooting. Follow network procedures to resolve network related issues in a timely and efficient manner, within agreed upon SLAs.


- Escalate unresolved network related issues to the Network Supervisor. Assist with new client integration and testing to ensure stable and fast connection to their client.


Network Operation :


- Follow networking procedures to perform day-to-day operational activities to maintain the stability of the ReSourcePro networking infrastructure and connectivity to clients, including routine preventive measures and necessary network configuration backup on time.


Network Performance and Security :


- Monitor the daily network performance, availability, and security to pro-actively discover and resolve issues and support the ISO 27001 security monitoring objectives.


Technology Implementation and Training :


- Provide support in evaluating and implementing network technologies under the supervision of the Supervisor.


- Install, configure, evaluate and document LAN, WAN, and internet technologies to meet business network initiatives. Provide support in conducting network knowledge training and contribute to knowledge management process.


- Knowledge & hands on of Routing Protocols OSPF & BGP & T-shoot


- Hands on Route map/ACL/NAT/Object Group


- Good Understanding of Cisco Technology & IOS & Wifi Technology


- Working Experience of WLC & Cisco L3 Devices (ASA/Fire Power/Router)


- Good understanding of VPN Technology and service.


Education Background Major Computer Science or IT related :


- Degree Bachelor


- Licenses/Certificates CCNP certification/training preferred


- Working Experience Relevant IT Networking Skills and Behaviors :


- Knowledge of Networks,


-Working Experience on Router/Switch/Firewall


-Hands-on over OSPF-BGP routing protocols/IPsec VPN technology/NATACL/PBR/T-Shoot Skills


- Problem solving skills,


- Good English skills (verbal and written)


- Customer Service skill

(ref:hirist.tech)
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