Head of Training And Development

4 weeks ago

Bengaluru, Karnataka, India GIVA Full time

Dear Applicants,

GIVA is looking for a Retail Training Head at Bangalore Location. We are seeking applicants from Jewelry background.

Retail Training Head - Job Description

Position Title: Retail Training Head

Department: Learning & Development / Retail Operations

Location: Location

Role Overview:

The Retail Training Head is responsible for developing and executing comprehensive training strategies for all retail staff to ensure a consistent, high-quality customer experience. This role leads the design, delivery, and evaluation of training programs, aligns them with business goals, and fosters a culture of continuous learning and development across all retail locations.

Key Responsibilities:

  • Training Strategy & Planning:
  • Develop and implement retail training strategies aligned with organizational goals.
  • Analyze current training needs through store visits, performance data, and feedback.
  • Collaborate with Retail Operations and HR teams to ensure training supports business objectives.
  • Program Development:
  • Design, curate, and update learning modules for onboarding, sales techniques, product knowledge, customer service, leadership development, and compliance.
  • Develop both in-person and digital (e-learning) training programs.
  • Training Delivery:
  • Lead train-the-trainer initiatives and manage a team of regional trainers.
  • Deliver key training sessions for leadership, flagship stores, and special projects.
  • Performance Monitoring:
  • Define KPIs to assess the effectiveness of training initiatives.
  • Regularly review store and employee performance metrics to refine training interventions.
  • Report training outcomes to senior leadership.
  • Team Leadership:
  • Recruit, mentor, and manage a team of retail trainers.
  • Foster a collaborative and high-performance culture within the training team.
  • Innovation & Improvement:
  • Stay current with industry best practices, trends, and innovations in retail training.
  • Integrate new learning technologies, gamification, and blended learning methods to enhance engagement.
  • Budget Management:
  • Manage the retail training budget and ensure cost-effective deployment of resources.

Qualifications:

  • Bachelor's Degree in Business, Human Resources, Retail Management, or related field.
  • 8-12 years of experience in retail training and development, with at least 3 years in a leadership role.
  • Experience in managing multi-location retail training programs is a must.
  • Strong knowledge of adult learning principles and instructional design.
  • Excellent communication, facilitation, and presentation skills.
  • Proficiency with LMS platforms and digital learning tools.
  • Ability to travel extensively to retail locations.

Key Competencies:

  • Strategic thinking and business acumen
  • Strong leadership and people management skills
  • Creativity and innovation in training design
  • Analytical mindset and results-oriented
  • Outstanding interpersonal and influencing skills
  • Adaptability and resilience in a fast-paced environment

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