Customer Support Lead
6 days ago
Job Title: Escalation Lead – Customer Support
Location: Hyderabad
Department: Customer Experience / Sales Operations
About the Role
We’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues, coordinating with cross-functional teams, and driving process improvements to ensure a smooth and consistent customer experience.
Key Responsibilities
- Lead and mentor the escalation team; ensure timely and quality issue resolution.
- Act as the POC for sales teams for all customer-related escalations.
- Coordinate with Product, Tech, Academic, and Operations teams for quick closure.
- Handle high-impact cases from students and parents professionally.
- Track, analyze, and report escalation trends with actionable insights.
- Conduct RCA and implement preventive process improvements.
- Maintain SLA adherence and ensure transparent communication with stakeholders.
Requirements
- 2-4 years of experience in customer support / escalation management
- Strong stakeholder management, problem-solving, and communication skills.
- Experience working with sales or counsellor teams in a B2C / EdTech setup.
- Proficiency with CRM tools (Freshdesk, leadsquared , etc.) and Excel/Sheets.
- Calm under pressure and data-driven in decision-making.
KPIs
- Escalation resolution within SLA
- Sales team satisfaction
- Customer CSAT / NPS improvement
- Reduction in repeat escalations
Why Join Infinity Learn
- Work at India’s leading EdTech backed by Sri Chaitanya legacy.
- Direct impact on student and parent experience.
- Fast-paced, collaborative, and growth-oriented culture.
-
Customer Support Lead
7 days ago
Hyderabad, Telangana, India Infinity Learn Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Escalation Lead – Customer SupportLocation:HyderabadDepartment:Customer Experience / Sales OperationsAbout the RoleWe're looking for aCustomer Support Escalation Leadto lead our escalation team and act as thesingle point of contact (POC)for allsales and counsellor teams. The role involves managing complex student and parent issues, coordinating...
-
Customer Support Lead
1 week ago
Hyderabad, Telangana, India AutoRABIT Holding Inc. Full time ₹ 10,00,000 - ₹ 18,00,000 per yearAutoRABIT ProfileAutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT's highly scalable framework covers the entire DevSecOps cycle, which makes it the favourite platform for companies,...
-
Customer Support Lead
1 week ago
Hyderabad, Telangana, India Aryagami Cloud Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support LeadInfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check ResponsibilitiesIdentify opportunities to...
-
Customer Support Specialist
7 days ago
Hyderabad, Telangana, India, Telangana Karya.cloud Full timeCompany DescriptionKarya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its...
-
Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India, Telangana HSBC Full timeDear Candidates,We hope this message finds you well!!We are hiring for International Voice Process for Bangalore.About ClientOne of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies...
-
Customer Support Representative
3 weeks ago
Hyderabad, Telangana, India, Telangana HSBC Full timeDear Candidates,We hope this message finds you well!!We are hiring for International Voice Process for HyderabadAbout ClientOne of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and...
-
Customer Support Team Lead
1 week ago
Hyderabad, Telangana, India Live Connections Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location:AmeerpetWork mode– Hybrid after 3 monthsInterview Process:2 managerial Rounds (face to face interview)Key Requirements:Qualifications: Any GraduationExperience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paperProcess Experience: Domestic Inbound...
-
Customer support
2 weeks ago
Hyderabad, Telangana, India, Telangana TechDoQuest Full timeProject Description: This project focuses on driving customer acquisition and revenue growth through outbound and inbound telesales in the insurance sector. The role involves engaging with potential customers to promote and sell insurance products (life, health, or general), understanding client needs, and offering the most suitable policy options to ensure...
-
Customer Support Team Lead
1 week ago
Hyderabad, Telangana, India Aryagami Cloud Services Full time ₹ 4,80,000 - ₹ 6,00,000 per yearWe are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support LeadInfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, checkResponsibilitiesIdentify opportunities to...
-
Customer Support and Onboarding Lead
3 days ago
Hyderabad, Telangana, India ARTisIVF Full time ₹ 3,60,000 - ₹ 4,80,000 per yearSalary: Rs. 3,00,000 - Rs. 4,00,000 per month based on skills/ experienceAbout Us:ARTis is a dynamic and innovative company focused on delivering top-notch products/services. We pride ourselves on exceptional customer service and helping our clients succeed through personalized support, onboarding, and training. As we continue to grow, we are seeking a...